Hands-On Branch Leader — Drive Sales & Service

Bitek; Canberra; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary package

Job summary

Bitek is a leading national distributor of TV, Security, and Data solutions, seeking an experienced Branch Manager to lead our Canberra operation. The role blends leadership with hands-on involvement in sales, customer service, and day-to-day operations.

You'll manage a small branch team, drive branch sales, coordinate warehouse activities, and build strong relationships with trade customers while reporting to Head Office.

Qualifications

• Previous experience in a Branch Manager, Operations Manager, Supervisor, or similar leadership role.
• Strong sales and customer service background.
• Experience within wholesale, trade, distribution, electrical, security, AV, or related industries highly regarded.
• Solid understanding of warehouse operations, dispatch, inventory management, and stock control.
• Experience managing branch performance and profitability.

Responsibilities

• Lead, motivate, and develop a small branch team.
• Create a positive, accountable, team-focused culture.
• Provide training, coaching, and support to staff.
• Lead from the front and actively contribute to daily branch activities.
• Serve customers on the trade counter and over the phone.
• Drive branch sales performance and achieve revenue targets.
• Build and maintain strong relationships with trade and wholesale customers.
• Identify new business opportunities and grow existing accounts.
• Ensure customers receive exceptional service and support.
• Assist with receiving, unloading, and checking inbound stock.
• Support picking, packing, dispatch, and freight coordination.
• Maintain accurate inventory and stock control processes.
• Operate a forklift where required.
• Ensure the warehouse is organised, safe, and operating efficiently.
• Maintain compliance with WHS requirements and safe work practices.
• Manage branch performance, profitability, and operating costs.
• Monitor key sales and operational metrics.
• Work closely with Head Office on reporting, purchasing, and administrative requirements.

Skills

Leadership

Sales

Customer service

ERP systems

Microsoft Office

Forklift operation

Education

Business or management qualification (advantageous)

Tools

ERP software

WMS/ERP system

Job description

Bitek is a leading national distributor of TV, Security, and Data solutions, seeking an experienced Branch Manager to lead our Canberra operation. The role blends leadership with hands-on involvement in sales, customer service, and day-to-day operations.

You'll manage a small branch team, drive branch sales, coordinate warehouse activities, and build strong relationships with trade customers while reporting to Head Office.