Handpiece & Small Equipment Technician

Henry Schein; Noosa Shire; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

13 weeks parental leave

Birthday leave

Employee referral program

Discounts on dental products

Job summary

Hayes Handpiece Australia, within the Henry Schein Australia group, is seeking a Hands-on Handpiece & Small Equipment Technician to diagnose, repair, and test dental handpieces and small equipment in Noosa. You will manage your own workload, use specialised tools and technical resources, and provide exceptional customer support.

You will join a small, supportive team with ongoing training, work toward productivity targets, and play a key role in keeping dental practices running smoothly.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent hand-eye coordination and fine motor skills.
• Mechanical aptitude and curiosity.
• High attention to detail.
• Ability to work independently and manage competing priorities.
• Intermediate computer skills.
• Strong communication and customer service skills.
• A willingness to learn and be coached.
• A positive attitude and growth mindset.
• MS Office experience and computer proficiency essential, with ideally some exposure to Salesforce, or similar system

Responsibilities

• Diagnosing faults and identifying repair requirements.
• Quoting repair work and preparing work orders.
• Repairing, testing, and servicing dental handpieces and small equipment.
• Managing multiple repair cases and work orders each day.
• Responding to customer enquiries and providing technical support.
• Maintaining accurate records using Salesforce and other business systems.
• Working towards quality, productivity, and turnaround time targets.
• Collaborating with colleagues to deliver exceptional customer service

Job description

About Us

Hayes Handpiece Australia, (which sits within the Henry Schein Australia group) service all handpiece brands to the highest standards using the latest technology from the US, Europe, and Japan. Hayes aim is to provide dental surgeries with a handpiece repair management system that surpasses expectations. In Australia, Henry Schein is the leading supplier of dental solutions.

Are you someone who loves working with your hands, enjoys solving mechanical problems, and takes pride in detailed, precision based work?

About the Role:

We’re looking for a Handpiece & Small Equipment Technician to join our small team in Noosa.

As a Handpiece and Small Equipment Technician, you will assess, diagnose, quote, repair, and test dental handpieces and small equipment. You will play an important role in helping our customers keep their practices running smoothly by providing quality repairs and technical support.

Working as part of a small, supportive team, you will manage your own workload and be responsible for troubleshooting and repairing a wide variety of equipment using specialised tools, manuals, and technical resources.

Key Responsibilities will include:

• Diagnosing faults and identifying repair requirements
• Quoting repair work and preparing work orders
• Repairing, testing, and servicing dental handpieces and small equipment
• Managing multiple repair cases and work orders each day
• Responding to customer enquiries and providing technical support
• Maintaining accurate records using Salesforce and other business systems
• Working towards quality, productivity, and turnaround time targets
• Collaborating with colleagues to deliver exceptional customer service

You may come from a background such as:

• Dental Assistant or Dental Technician
• Biomedical or Instrumentation Technician
• Hearing Aid Technician
• Jewellery Making, Watchmaking, or Precision Manufacturing
• Electronics Repair, Mechanical Assembly, Toolmaking, or Precision Machining

Or you may simply enjoy hands on hobbies such as repairing vehicles, building things, welding, or taking equipment apart to understand how it works.

What You will Bring:

• Strong troubleshooting and problem-solving skills
• Excellent hand-eye coordination and fine motor skills
• Mechanical aptitude and curiosity
• High attention to detail
• Ability to work independently and manage competing priorities
• Intermediate computer skills
• Strong communication and customer service skills
• A willingness to learn and be coached
• A positive attitude and growth mindset
• MS Office experience and computer proficiency essential, with ideally some exposure to Salesforce, or similar systemshowever not essential.

Training & Development:

You’ll receive comprehensive training and ongoing support from experienced technicians and leaders. You’ll gradually build your capability across a wide range of leading dental handpiece and small equipment brands.

Why Join Us?

• Unique technical career with a market leading organisation
• Full training provided
• Supportive and collaborative team environment
• Opportunity to develop specialist skills
• Stable hours with flexibility around start and finish times
• Noosa-based location
• 13 weeks paid parental leave* (after 12 months service)
• Birthday leave
• $1500 Employee Referral Program
• Discounts on dental products and retail perks

If you’re looking for a hands on technical role where precision, problem solving, and craftsmanship are valued, we’d love to hear from you.