Field Service Technician

Brasseler USA Inc.; Milton; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Birthday leave

Parental leave (13 weeks)

Discounts on dental products and خدمات

Flu shots

Salary packaging options

Job summary

Henry Schein Australia is seeking a motivated Service Technician to install, maintain, troubleshoot, and repair a broad range of dental equipment. You will work on-site with customers, delivering safe, high-quality service and building trusted relationships while complying with manufacturer specifications.

The role offers a company vehicle, ongoing training, and opportunities for career development within a market-leading dental solutions provider.

Qualifications

• Essential: Valid Restricted Electrical Licence.
• Experience in a technical field service environment such as medical devices, HVAC, or similar equipment industries.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer relationship-building abilities.

Responsibilities

• Installing, servicing, troubleshooting, and repairing dental equipment.
• Responding to customer service requests and technical callouts.
• Delivering on-site exceptional customer service and support.
• Identifying and resolving technical issues safely and efficiently.
• Building relationships with customers as a trusted technical expert.

Skills

Troubleshooting

Customer service

Communication

Problem solving

Independent work

Education

Electrical or Electronic qualifications

Tools

CRM systems

Service management systems

Job description

In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.Help our customers deliver exceptional patient care.Are you a skilled technician who enjoys solving complex problems, working with customers, and making a real impact every day?We are looking for a motivated and customer focused Service Technician to join our team, providing installation, maintenance, repair, and technical support for industry leading dental equipment. This is more than just a technical role. It is an opportunity to become a trusted advisor to our customers, helping dental practices operate efficiently and deliver outstanding patient experiences.As the face of our business, you will work closely with customers, colleagues, and service leaders to deliver exceptional service while continually developing your technical expertise and career.About the Role:As a Service Technician, you will be responsible for installing, maintaining, troubleshooting, and repairing a broad range of dental equipment, ensuring all work is completed safely, professionally, and in line with manufacturer specifications.You will partner with customers to understand their needs, provide technical guidance, and build trusted relationships through your expertise, communication, and commitment to service excellence.Key responsibilities include:Installing, servicing, troubleshooting, and repairing dental equipmentResponding to customer service requests and technical calloutsDelivering exceptional customer service and support on-siteIdentifying and resolving technical issues efficiently and safelyBuilding strong relationships with customers and acting as a trusted technical expertCollaborating with colleagues and cross-functional teams to improve customer outcomesMaintaining compliance with regulatory and safety requirementsContributing to knowledge sharing, training, and continuous improvement initiativesWhat we are looking for: A technically capable professional who enjoys working independently while being part of a supportive, high performing team.Essential:Valid Restricted Electrical LicenceExperience working in a technical field service environment, such as medical devices, technology, HVAC, or similar equipment based industries.Strong troubleshooting and problem-solving skillsExcellent communication and customer relationship-building abilitiesValid Driver's LicenceStrong focus on safety, quality, and customer satisfactionHighly regarded:Dental industry experienceElectrical or Electronic qualificationsExperience working with CRM or service management systemsYou will thrive in this position if you are:Customer focused and passionate about delivering exceptional serviceA proactive problem solver who enjoys technical challengesAn effective communicator with strong active listening skillsCollaborative and supportive of your teammatesProfessionally presented and committed to quality workmanshipOrganised, reliable, and able to work autonomouslyEager to learn and continuously develop your technical expertiseWhy Join Us?Join a market leading organisation with a strong reputation and values driven cultureReceive ongoing training, development, and career progression opportunitiesBe part of a collaborative, supportive, and high performing teamFully maintained company vehicle and comprehensive employee benefits such as birthday leave, 13 weeks paid parental leave*, discounts on retail and dental products and services, flu shots, salary packaging options and more.This is an exciting opportunity for a technician who enjoys building relationships and wants to be part of a business that genuinely values its people and customers. If you are looking for a role where your technical expertise can make a real difference, we would love to hear from you.To express your interest, please send your CV along with Cover Letter, to us today!