Back of House Supervisor - Robina

JD Sports Robina; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount

Employee Assistance Program

Parental leave (up to 12 weeks)

Job summary

JD Sports Robina is seeking aBack of House Supervisor to support the Store Manager in delivering exceptional customer experiences from stock room to floor. You will manage stock deliveries, movement and loss, while coaching a Back of House team to maintain JD standards.

This role suits someone with 1–2 years in retail or related fields, with supervisory experience preferred and a keen eye for detail in a fast-paced environment.

Qualifications

• 1-2 years of experience in a similar position within retail or a related industry.
• Back of House/Warehouse experience favoured but not essential.
• Team management or supervisory experience preferred.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, etc.).
• Strong operational skills with attention to detail.
• Thrives in a fast paced, changing environment.
• Willing to share knowledge to help the team achieve goals.
• Enthusiastic about developing yourself and your career.

Responsibilities

• Provide direction to the Back of House team around daily priorities for stock to floor, delivery processing and replenishment activities.
• Plan and manage stock deliveries.
• Ensure maximum stock availability through effective replenishment and stock loss control.
• Maintain Back of House standards in line with company expectations.
• Optimize Back of House layout for easy stock access and placement of bestselling brands.
• Provide feedback to team members to improve performance.

Skills

Retail experience

Back of House

Team leadership

Analytical skills

Microsoft Suite

Job description

Known best as the'Undisputed King of Trainers',JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.

In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.

Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart.

Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field.

We’re seeking energetic, focused, and passionate individuals to join our team.

THE ROLE

This role is rostered across Monday to Friday with varying shift times. By applying, you’re confirming your availability to work across these days.

At JD Sports, we strive for operational excellence. As aBack of House Supervisor, you support the Store Manager to ensure the store’s success, playing a pivotal role in delivering great customer experiences from the stock room to the selling floor. You will work with the Store Manager to ensure there are smooth and efficient inventory management processes for your store including processing deliveries ensuring stock is floor ready, managing stock movement including deliveries both in and out of the store, and minimising stock loss.

You action all operational and administrative tasks in line with JD standards, taking direction from the store management team on prioritisation of back of house activities. You coach and train Back of House Team Members in store loss prevention, inventory management and stock movement policies and procedures.

As a Back of House Supervisor, you are responsible for, but not limited to:

Provide direction to the Back of House team around daily priorities for stock to floor, delivery processing and replenishment activities

Plan and manage stock deliveries

Ensure that maximum stock availability is achieved through effective management of replenishment systems and stock loss management activities

Ensure Back of House standards are maintained in line with company expectations

Optimize the back of house layout for easiest stock access and placement of bestselling brands, classes, and styles

Provide feedback to team members to encourage, improve or enhance their performance.

WHAT WE’RE LOOKING FOR

1-2 years of experience in a similar position within retail or an a like industry

Experience working in a Back of House or Warehouse environment is favourable, but not essential

Team management or supervisory experience preferred

Strong analytical and problem-solving skills

Proficiency in Microsoft Suite, Excel, Word etc.

Strong operational skills with a high level of attention to detail

Thrives in a fast paced, ever-changing environment

Openly shares knowledge with the wider team to achieve common goals

An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills

WHAT’S IN IT FOR YOU?

Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market

Training and development opportunities to kickstart, evolve and shape your career

Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre

Access to our attractive staff discount! This can also be used for friends and family

Access to our Employee Assistance Program & Mental Health champions

Up to 12 weeks paid parental leave to support you and your growing family

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.