Guest Services Supervisor: Lead Memorable Guest Experiences

Endeavour Group; Bowen; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Exclusive discount card

Health and wellbeing benefits

Learning and development opportunities

Career progression

Job summary

Endeavour Group's Queens Beach Hotel in Bowen, QLD is seeking a hands-on Guest Services Supervisor. You will lead the team to deliver memorable guest stays, drive ALH standards across service, cleanliness and presentation, and model safety and procedural compliance.

Join a people-focused team where you coach staff, engage guests, and contribute to a welcoming, community-driven pub environment in Queensland. Previous hospitality leadership is valued.

Qualifications

• Experience in hospitality, retail or management leadership.
• Strong communication and leadership skills to inspire a team.
• Commitment to safety, procedures and ALH standards.

Responsibilities

• Act as a role model and a visionary, creating excitement and enthusiasm around the guest experience
• Inspire and empower the team to achieve ALH standards across guest service, cleanliness and presentation
• Promote a culture centred around safety and procedural compliance

Skills

People leadership

Customer service

Policy compliance

Job description

Endeavour Group's Queens Beach Hotel in Bowen, QLD is seeking a hands-on Guest Services Supervisor. You will lead the team to deliver memorable guest stays, drive ALH standards across service, cleanliness and presentation, and model safety and procedural compliance.

Join a people-focused team where you coach staff, engage guests, and contribute to a welcoming, community-driven pub environment in Queensland. Previous hospitality leadership is valued.