Guest Services Supervisor

Work Initiatives; Gold Coast City; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Broadbeach office location

Leadership development

Training and onboarding

National brand

Job summary

Alloggio on the Gold Coast is seeking a Guest Services Supervisor to keep guest operations running smoothly from the Broadbeach office. You will coordinate arrivals, departures and guest issues, support the front desk and guide the Guest Services team and Host Inspectors day to day.

Reporting to the Holiday Manager, you will work closely with Housekeeping, Maintenance, Reservations and Property Management while leading the team, handling escalations and ensuring high service standards.

Qualifications

• Experience in hospitality, accommodation, tourism or customer service.
• Supervisory or team leadership experience (preferred).
• Strong communication, conflict-resolution and problem-solving skills.
• Confident using reservation, property management or guest communication systems.
• Availability for weekend operations and occasional out-of-hours escalations, in line with roster arrangements.

Responsibilities

• Coordinate daily priorities across arrivals, departures, enquiries and guest issues.
• Support front desk operations, including walk-ins, calls, emails and guest messaging.
• Oversee check-in processes, access, keys and fobs, and arrival readiness li>
• Act as first escalation point for guest concerns, maintenance and service recovery.
• Coach and support Guest Services and Host Inspector team members, including onboarding.

Skills

Hospitality experience

Leadership

Communication

Reservation systems

Weekend availability

Job description

Guest Services Supervisor
Broadbeach, Gold Coast QLD | Front Office & Guest Services (Hospitality & Tourism) | Full time

About the Company
Alloggio is a holiday accommodation management company operating across Australia and New Zealand. Founded in December 2015, we bring together local teams to elevate the experience for owners and guests, while building strong relationships with the communities and vendors we work with.

About the Role
Keep guest operations running smoothly from our Broadbeach office. You'll coordinate arrivals, departures and guest issues, support the front desk, and guide the Guest Services team and Host Inspectors day to day. You'll report to the Holiday Manager and work closely with Housekeeping, Maintenance, Reservations and Property Management teams.

Duties

• Coordinate daily priorities across arrivals, departures, enquiries and guest issues
• Support front desk operations, including walk-ins, calls, emails and guest messaging
• Oversee check-in processes, access, keys and fobs, and arrival readinessli>
• Act as first escalation point for guest concerns, maintenance and service recovery
• Coach and support Guest Services and Host Inspector team members, including onboarding

Skills & Experience

• Experience in hospitality, accommodation, tourism or customer service
• Supervisory or team leadership experience (preferred)
• Strong communication, conflict-resolution and problem-solving skills
• Confident using reservation, property management or guest communication systems
• Availability for weekend operations and occasional out-of-hours escalations, in line with roster arrangements

Culture

People enjoy working at Alloggio because the work directly shapes a guest's stay, and no two days look the same. You'll join a practical, supportive team that works closely across departments to get things resolved properly.

• Full-time role with a national brand
• Supervisory experience and leadership development
• Training and onboarding support
• Broadbeach office location
• Opportunities to grow within a rapidly expanding company