Guest Services & Events Coordinator – Catering & Rooms

ASX; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

ASX Group in Sydney is seeking a Customer Floor & Catering Services Coordinator to manage bookings for customer floor and event spaces, assist with catering requests, liaise with hosts and wait staff, and ensure rooms are ready on time for meetings and events.

This role supports the National Facilities team, requires 5+ years in corporate event/catering settings, and offers hybrid working options. Strong customer service, barista, and MS Office skills are essential.

Qualifications

• 5+ years experience in a corporate event and/or catering role.
• Reception experience including the answering of a switchboard and managing meeting rooms
• Previous experience supervising small events
• Barista experience
• Valid Responsible Service of Alcohol
• Valid Food Handling Certificate
• Silver service experience
• Worked as part of a small team
• Don’t mind “getting your hands dirty” attitude
• Delivered a high standard of customer service
• Demonstrated common sense and initiative
• Used problem solving skills
• Displayed organisational skills
• Strong attention to detail
• Moderate knowledge of MS Office programs including Outlook
• Ability to work with all levels of management
• Knowledge of Work Health and Safety responsibilities in a corporate catering environment
• Excellent written and communications skills
• Ability to work independently

Responsibilities

• Reception and Concierge services
• Coordination of all customer meeting rooms and event area booking requests
• Respond to emails, messages and phone calls in a timely manner
• Advise users of meeting room availability and suitability
• Greet guests in a polite, friendly and professional manner
• Assist Manager – Customer Floor & Catering Services with organising catering requests and dietary requirements
• Liaise with hosts regarding room set ups ensuring rooms are ready on time for meetings, functions and events
• Ensure a high standard of presentation is maintained in meeting rooms at all times
• Identify all executive meetings and board member meetings, and appropriately mark them for coffee/drinks/snacks
• Monitor rooms with wait staff to ensure they are ready for each meeting
• Liaise with wait staff on meeting room requirements
• Coordinate setting and resetting of event spaces and customer meeting rooms in a timely manner
• Coordinate delivery operations and ensure efficient issue resolution if needed at the loading dock
• Maintain daily statistics spreadsheet on room usage
• First point of contact for all room issues, providing timely response and resolution of issues
• Prepare and serve hot and cold beverages as required
• Provide coverage for Manager – Customer Floor & Catering Services when they are on leave
• Develop close working relationships with Event Managers and executive support staff to help co-ordinate booking requests
• Assist with housekeeping and setting of meeting rooms throughout the day
• Ensure reception area is kept clean and organised
• Maintain stock and order consumables for customer floor as required
• Process invoices and credit card transactions in a timely manner
• Assist with any other facility or service-related duties when directed

Skills

Reception experience

Barista experience

Silver service

Customer service

Organisational skills

Problem solving

Communication skills

MS Office (Outlook)

Team player

Attention to detail

Tools

MS Office

Outlook

Job description

ASX Group in Sydney is seeking a Customer Floor & Catering Services Coordinator to manage bookings for customer floor and event spaces, assist with catering requests, liaise with hosts and wait staff, and ensure rooms are ready on time for meetings and events.

This role supports the National Facilities team, requires 5+ years in corporate event/catering settings, and offers hybrid working options. Strong customer service, barista, and MS Office skills are essential.