Customer Floor and Catering Services Coordinator (Contractor)

ASX Limited; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working options

Flexible working arrangements

Job summary

ASX Limited in Sydney is seeking a skilled Customer Floor & Catering Services Coordinator to manage reception, meeting room bookings, and catering coordination. You will greet guests, organize room setups, and coordinate with event managers to ensure smooth operations across ASX facilities.

The role requires a proven track record in corporate events, barista skills, and strong customer service. The position supports flexible and hybrid working arrangements, with background checks as part of

Qualifications

• 5+ years experience in a corporate event and/or catering role.
• Reception experience including switchboard handling and meeting-room management.
• Experience supervising small events is preferred.
• Barista experience is advantageous.
• Need to maintain high standard of customer service and organisational skills.

Responsibilities

• Reception and Concierge services for ASX.
• Coordinate all customer meeting rooms and event area bookings.
• Respond to emails, messages and calls promptly.
• Greet guests professionally and manage catering requests.
• Liaise with hosts for room setup and dietary requirements.
• Prepare and serve beverages as required.
• Maintain room presentation and stock levels.
• Process invoices and credit card transactions.
• Provide coverage for Manager – Customer Floor & Catering Services when needed.

Skills

Reception experience

Barista

Food handling

People skills

MS Outlook

Education

Food Handling Certificate

Responsible Service of Alcohol

First aid certificate

Tools

Outlook

Job description

Why join the ASX?

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all. In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. Want to know why we are a great place to work, click on the link to learn more. www.asx.com.au/about/careers/a-great-place-to-work We are more than a securities exchange! The ASX team brings together talented people from a diverse range of disciplines. We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance. We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.

About the team:

• Working in a team of three people, you will be responsible for coordinating bookings for ASX’s customer floor and event spaces.
• The position also assisting with serving rooms, making coffee, placing catering orders with suppliers, and assisting the Manager – Customer Floor & Catering Services.
• The Customer Floor & Catering Services Coordinator is a key member of the Customer floor and Catering team and the National Facilities team based in Sydney.
• The National Facilities team is responsible for assisting with facilities related queries and requirements across all ASX sites, along with the management of facilities related projects.

What you will be doing:

• Reception and Concierge services
• Coordination of all customer meeting rooms and event area booking requests
• Respond to emails, messages and phone calls in a timely manner
• Advise users of meeting room availability and suitability
• Greet guests in a polite, friendly and professional manner
• Assist Manager – Customer Floor & Catering Services with organising catering requests and dietary requirements
• Liaise with hosts regarding room set ups ensuring rooms are ready on time for meetings, functions and events
• Ensure a high standard of presentation is maintained in meeting rooms at all times
• Identify all executive meetings and board member meetings, and appropriately mark them for coffee/drinks/snacks
• Monitor rooms with wait staff to ensure they are ready for each meeting
• Liaise with wait staff on meeting room requirements
• Coordinate setting and resetting of event spaces and customer meeting rooms in a timely manner
• Coordinate delivery operations and ensure efficient issue resolution if needed at the loading dock
• Maintain daily statistics spreadsheet on room usage
• First point of contact for all room issues, providing timely response and resolution of issues
• Prepare and serve hot and cold beverages as required
• Provide coverage for Manager – Customer Floor & Catering Services when they are on leave
• Develop close working relationships with Event Managers and executive support staff to help co-ordinate booking requests
• Assist with housekeeping and setting of meeting rooms throughout the day
• Ensure reception area is kept clean and organised
• Maintain stock and order consumables for customer floor as required
• Process invoices and credit card transactions in a timely manner
• Assist with any other facility or service-related duties when directed

What you will bring:

• Must have 5+ years experience in a corporate event and/or catering role
• Reception experience including the answering of a switchboard and managing meeting rooms
• Previous experience supervising small events
• Barista experience
• Valid Responsible Service of Alcohol
• Valid Food Handling Certificate
• Silver service experience
• Worked as part of a small team
• Don’t mind “getting your hands dirty” attitude
• Delivered a high standard of customer service
• Demonstrated common sense and initiative
• Used problem solving skills
• Displayed organisational skills
• Strong attention to detail
• Moderate knowledge of MS Office programs including Outlook
• Ability to work with all levels of management
• Knowledge of Work Health and Safety responsibilities in a corporate catering environment
• Excellent written and communications skills
• Ability to work independently
• Nice to have 2 to 3 years previous reception experience in a 5 star hotel
• Demonstrated ability to work with and serve all levels of management
• Current first aid certificate
• Effective interpersonal skills to effectively communicate across diverse groups

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know at [e-mail].

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process. To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.

ASX is an integrated exchange offering listings, trading, clearing, settlement, technical and information services, technology, data and other post-trade services. It acts as a market operator, clearing house and payments system facilitator. It oversees compliance with its operating rules, promotes standards of corporate governance among Australia’s listed companies and helps to educate retail investors. ASX operates markets for a wide range of asset classes including equities, fixed income, commodities and energy. As an integrated exchange, ASX’s activities span primary and secondary market services, including the raising, allocation and hedging of capital flows; trading and price discovery; central counterparty risk transfer; and securities settlement for both the equities and fixed income markets.

When you join ASX, you’ll be joining a dynamic global leader with a record of innovation and a reputation for integrity, transparency and professionalism. You’ll also enjoy an impressive range of employee benefits and a flexible working environment underpinned by a friendly and collaborative culture.