Guest Services & Event Concierge

Wyndham City Council; Melbourne; Hybrid; AUD 133,627,000 - 151,536,000; Full time

Job summary

Wyndham City Council is seeking casual Concierge Bookings Officers to support welcoming, professional front-of-house services across the Council’s Cultural Venues. You will be the first point of contact for visitors, helping with enquiries and coordinating bookings for events and functions.

This role combines customer service, administration and event support across locations. Flexibility to work evenings, weekends and public holidays and across multiple facilities is required, with training and

Qualifications

• Experience in customer-facing roles and a friendly, helpful approach.

Responsibilities

• Respond to enquiries and direct customers to appropriate services or facilities.
• Coordinate event enquiries and bookings with internal and external clients.
• Perform administrative tasks including ticketing, diary management, financial processing and database updates.
• Maintain accurate booking records and event documentation across systems.
• Assist with front-of-house operations including room set-ups and pack-downs.

Skills

Customer service

Communication

Administrative skills

MS Office

Tools

Booking systems

Databases

Job description

Wyndham City Council is seeking casual Concierge Bookings Officers to support welcoming, professional front-of-house services across the Council’s Cultural Venues. You will be the first point of contact for visitors, helping with enquiries and coordinating bookings for events and functions.

This role combines customer service, administration and event support across locations. Flexibility to work evenings, weekends and public holidays and across multiple facilities is required, with training and