Concierge Bookings Officer

Wyndham City Council; Melbourne; Hybrid; AUD 133,627,000 - 151,536,000; Full time

Job summary

Wyndham City Council is seeking casual Concierge Bookings Officers to support welcoming, professional front-of-house services across the Council’s Cultural Venues. You will be the first point of contact for visitors, helping with enquiries and coordinating bookings for events and functions.

This role combines customer service, administration and event support across locations. Flexibility to work evenings, weekends and public holidays and across multiple facilities is required, with training and

Qualifications

• Experience in customer-facing roles and a friendly, helpful approach.

Responsibilities

• Respond to enquiries and direct customers to appropriate services or facilities.
• Coordinate event enquiries and bookings with internal and external clients.
• Perform administrative tasks including ticketing, diary management, financial processing and database updates.
• Maintain accurate booking records and event documentation across systems.
• Assist with front-of-house operations including room set-ups and pack-downs.

Skills

Customer service

Communication

Administrative skills

MS Office

Tools

Booking systems

Databases

Job description

Employment type: Casual (Multiple Positions)
Remuneration: $49.59 per hour plus superannuation
Location: This role may be required to work across multiple locations throughout the Wyndham Municipality

About the role
Wyndham City Council is seeking customer-focused and adaptable individuals to join our team as Casual Concierge Bookings Officers, supporting the delivery of welcoming, professional front-of-house services across Council’s Cultural Venues.

As a key point of contact for visitors and clients, you will help create positive experiences for the community while supporting the coordination of bookings, functions and events. From responding to enquiries and assisting customers to maintaining accurate booking information, you will play an important role in ensuring our venues operate smoothly and events are well coordinated.

Working collaboratively with colleagues, you will provide a combination of customer service, administration and event support. This may include assisting with room set-ups and pack-downs, ticketing services, financial processing and maintaining event management systems and databases.

This is a casual opportunity suited to someone who enjoys a varied, customer-facing role and can adapt to changing operational needs. Flexibility to work evenings, weekends and public holidays may be required, along with the ability to work across Council facilities as needed.

What your day will look like

• Welcome and assist visitors, respond to enquiries and direct customers to the appropriate services or facilities.
• Coordinate event enquiries and bookings, maintaining clear communication with internal and external clients.
• Complete administrative tasks including ticketing, diary management, financial processing and database updates.
• Maintain accurate booking records, event documentation and customer information across relevant systems.
• Assist with front-of-house operations, including room set-ups, event pack-downs and maintaining welcoming customer areas.
• Work collaboratively with colleagues to deliver efficient, professional and customer-focused services.

What you will bring

• Demonstrated customer service experience, with the ability to provide professional and responsive assistance to a diverse range of customers.
• Strong communication and interpersonal skills, with a welcoming and helpful approach.
• Well-developed administrative and organisational skills, including data entry, record management and coordinating competing priorities.
• Confidence using Microsoft Office and the ability to learn booking systems, databases and other workplace technology.
• The ability to work independently and as part of a team, follow established procedures and adapt to changing operational requirements.
• Flexibility to work a range of shifts, including evenings, weekends and public holidays, as required.
• A current Working with Children Check and driver\'s licence.
• Previous experience in a concierge, hospitality, front-of-house or event bookings role is desirable.
• A current Responsible Service of Alcohol (RSA) certificate is desirable.

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham
We are one of Australia’s fastest growing and most diverse cities.By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.
Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong. Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

Applications close at 11:59PM on Sunday, 1 November 2026.

Current Wyndham employees who accept a permanent or temporary role of 12 months or more must relinquish any existing casual position with Council, regardless of whether the new role is full-time or part-time. Additionally, employees cannot be absent from their substantive position for more than 24 months. If this occurs, they may be required to relinquish or return to their substantive role.

Child Safe Organisation
Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion
At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, pleasevisitour website .