Guest Services Attendant (Housekeeping) - Charles Hotel

ALH Hotels; Mount Pleasant; On-site; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Exclusive staff discounts

Discounts at ALH Hotels and Endeavour/

Woolworths/BIG W discounts

Job summary

Charles Hotel is seeking a Guest Services Attendant (Housekeeping) to maintain immaculate rooms and deliver a welcoming guest experience. You will follow cleaning schedules, assist with maintenance needs, and work with the Front Office to fulfill guest requests.

This hands-on role emphasizes reliability, punctuality, and a keen eye for detail. Growth opportunities exist within ALH Hotels and the Endeavour Group network, plus exclusive staff discounts.

Qualifications

• Hands-on role requiring physical tasks (manual handling).
• Reliable, punctual and adaptable approach to housekeeping duties.
• Strong attention to detail to keep rooms pristine and inviting.

Responsibilities

• Make every room feel like home away from home.
• Follow daily, weekly and monthly cleaning schedules.
• Assist with maintenance requests and report issues to the appropriate team.
• Collaborate with Front Office to deliver guest-specific requests.

Skills

Attention to detail

Reliability

Punctuality

Adaptability

Job description

Guest Services Attendant (Housekeeping) | Charles Hotel

We’re searching for a our very own ‘Rosie the Robot’ - you know, from The Jetsons - a Housekeeper known for their work ethic and efficiency.

About The Role

Guest Services Attendant (Housekeeping) | Charles Hotel

We’re searching for a our very own ‘Rosie the Robot’ - you know, from The Jetsons - a Housekeeper known for their work ethic and efficiency.

A day in the life of a Guest Services Attendant:

• Making every room feel like home away from home
• Follow daily, weekly and monthly cleaning schedules
• Help the Publican know what needs repair and maintenance throughout accommodation
• Make our guests stay special by working with the Front Office team to deliver special requests

Inherent Requirements

• This is a hands‑on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About You

• You’ve got the attention for detail keeping rooms crisp and making them shine
• You’re reliable, punctual and adaptable
• You take pride in your work and it shows

The benefits are good too!

• Grow your career within ALH Hotels and the wider Endeavour Group network.
• An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands.
• Through our partnership with Woolworths, you’ll also enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support, our EAP service, offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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