Guest Service Agent

Quest Apartment Hotels; Ipswich City; On-site; AUD 30,000 - 36,000; Part time

Benefits offered by this job

Bonus incentives

Job summary

Quest Ipswich is seeking a Guest Service Agent on a casual basis, approx. 25 hours per week. The role covers all front office reception duties, guest check-in/check-out, and handling enquiries with a warm, local touch.

You will promote accommodation services, process reservations, and ensure data accuracy while supporting both corporate and leisure guests. Shifts include weekends and public holidays. The ideal candidate will deliver friendly, personalised service, have experience with front

Qualifications

• Passion for delivering exceptional guest experiences.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced front office environment.
• Attention to detail and data accuracy.
• Positive team player with a welcoming demeanor.

Responsibilities

• Handle front office reception duties and guest check-in/check-out.
• Respond to accommodation enquiries with friendly, personalised service.
• Promote and upsell accommodation and hotel facilities.
• Process reservations and ensure accurate data capture.
• Support corporate and leisure guests and assist with location information.
• Cover shifts as required, including weekends and public holidays.

Skills

Customer service

Communication

Time management

Sales & upselling

Interpersonal skills

Tools

Front desk booking systems

Job description

Quest Ipswichis locally owned and operated and was awarded Quest Franchise of the Year 2025 and 2026. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out. Quest Ipswich is a 64 roomproperty andwe're on the lookout for a new Guest Service Agent to join its team on a casual basis working approximately 25 hours per week.

The Role:

Involves all aspects of front office reception, including delivering effortless guest experiences, providingfriendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales,processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk. Bonus incentives are available.

The Ideal Candidate:

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail.

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.