Guest Services Agent

Ventia; Katherine; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Full-time role (Defence contract)

Uniform/PPE supplied

Health & wellbeing programs

Retail discounts

Discounted health insurance

Job summary

Ventia is seeking a Guest Services Agent to support on-base accommodation for Defence personnel at RAAF Tindal, Katherine, NT. You will greet guests, handle inquiries, manage bookings, check-ins/outs, and ensure accommodation standards are met with a professional, welcoming approach.

The role involves coordinating room allocations, inspections and liaising with base leadership to align availability and rank. Prior hospitality experience and customer-focused service are essential.

Qualifications

• 1+ years' experience in hospitality or accommodation.
• Diploma or degree in hospitality management or related field advantageous.
• Proficiency in MS Office and record-keeping systems.
• Strong communication and customer service skills.
• Respectful and inclusive approach to working with diverse communities.

Responsibilities

• Lead room booking and allocation for personnel on base.
• Track and manage keys, arrival and departure logistics.
• Coordinate cleaning, maintenance and service requests.
• Maintain occupancy stats, logs and inventory records.
• Liaise with leadership to align accommodation with rank and availability.
• Perform quality room inspections to ensure standards.
• Welcome deliveries, assist visitors and trades, manage booking IT.

Skills

Hospitality experience

Customer service

Communication skills

MS Office proficiency

Diversity awareness

Education

Diploma or degree in hospitality management

Tools

MS Office

Job description

In partnership with the Australian Defence Force, Ventia is currently seeking an experienced Guest Services Agent to support on-base accommodation services for Defence personnel at RAAF Tindal in Katherine, NT.

What's On Offer

• Full-time permanent role within a long-term Defence contract


• Attractive remuneration package


• Uniform/PPE supplied


• Access to a variety of health and wellbeing initiatives, including discounted health insurance and our employee assistance program


• Access to Ventia's: amazing discounts at over 450 retailers across Australia, including major retail brands

About The Role

As a Guest Service Agent, you will be the welcoming first point of contact for guests, delivering a friendly and professional experience from arrival to departure while responding to enquiries, managing bookings, check-ins/outs, maintaining records, coordinating inspections, and delivering excellent customer service and ensuring accommodation standards are met.

Key Responsibilities Include (but Are Not Limited To)

• Lead the charge in room booking and allocation for personnel posted or transiting through the base


• Track and manage keys like a vault master (arrival, departure, and safe storage)


• Coordinate cleaning, maintenance and respond to service requests


• Keep records sharp: occupancy stats, rank-room reports, logbooks, inventory and condition checks


• Liaise with leadership to align accommodation with rank and availability


• Perform quality room inspections to ensure everything is functional and welcoming


• Welcome deliveries, manage IT programs related to bookings, and assist visitors and trades

About You

• 1+ years' experience in hospitality or accommodation


• A diploma or degree in hospitality management or a related field is advantageous


• Proficiency in MS Office and record-keeping systems


• Strong communication and customer service skills


• Respectful and inclusive approach to working with diverse communities

Must be eligible to hold a Defence Security Clearance. As a result of this requirement the applicant must be an Australian Citizen and is willing to undertake and maintain a satisfactory Australian Federal Police check.

About Ventia

As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.

Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.