Guest Services Agent

Macq01; Coles Bay; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Subsidised staff accommodation

Complimentary staff meals

Development pathways across Federal集团

Live and work on Tasmania's East Coast

Supportive team and community

Job summary

Saffire Freycinet in Tasmania is seeking a Front Office hospitality professional to coordinate pre-arrival plans, greet guests warmly on arrival and ensure a seamless stay. You will collaborate across departments to anticipate needs and deliver exceptional service in a luxury lodge setting.

Ideal candidates bring guest-facing hospitality experience, outstanding attention to detail, and a proactive, guest-focused mindset.

Qualifications

• Has a passion for delivering exceptional guest experiences.
• Previous experience in a guest-facing hospitality, tourism or luxury service environment.
• Strong organisational skills and exceptional attention to detail.
• Excellent interpersonal and communication skills.
• Advanced computer literacy, including Microsoft Office (RMS experience highly regarded).
• Is confident promoting and recommending property experiences and activities.
• A positive, professional and guest-focused approach.
• A current driver's licence and reliable transport due to our remote location.
• Is available to work with us from September through until April or beyond.

Responsibilities

• Coordinate personalised pre-arrival arrangements.
• Deliver warm and thoughtful arrivals.
• Ensure every guest enjoys a seamless stay.
• Work closely with all departments to anticipate guest needs.
• Communicate special requests and contribute to service standards.

Skills

Guest experience

Organisational skills

Interpersonal skills

Communication

Attention to detail

Promoting activities

Driver's license

Professional, guest-focused

Tools

Microsoft Office

RMS

Job description

About Saffire Freycinet

SaffireFreycinetis one of Australia's most celebrated luxury lodges, offering guests an experience that is distinctly Tasmanian, deeplypersonaland truly unforgettable.

Set against the breathtaking backdrop of the Hazards and Great Oyster Bay, Saffire combines world-class hospitality with genuine warmth, exceptional localproduceand meaningful guest connections. This is your opportunity to join a team that takes pride in delivering experiences that leavea lasting impression.

The best part

At the heart of the Saffire experience is an exceptional team delivering genuine, intuitive service that creates lasting memories for guests. This focus on people and experience is what sets Saffire apart.

• Work in a globally awarded luxury lodge, proudlyshowcasingTasmania to the world

• Access subsidisedstaffaccommodation

• Enjoy complimentary staff mealswhile on shift

• Grow your career with genuine development pathways across Federal Group

• Join a team that genuinely cares about each other, ourguestsand our community

• Live and work on the iconicEast Coast, with days off spent exploring beaches, coastal walks, localwineriesand wildlife

About the role

Reporting to the Front Office Manager, you'll be one of the first and last people our guests interact with, helping to shape every stage of their Saffire experience. You'll coordinate personalised pre-arrival arrangements, deliver warm and thoughtful arrivals, and ensure every guest enjoys a seamless stay. Working closely with all departments, you'll anticipate guest needs, communicate special requests and contribute to the exceptional service standards Saffire is renowned for.

This role is ideal for someone who enjoys connecting with people, has a natural eye for detail and takes genuine pride in creating memorable experiences.

You’re someone who:

• Has a passion for delivering exceptional guest experiences

• Previous experience in a guest-facing hospitality, tourism or luxury service environment

• Strong organisational skills and exceptional attention to detail

• Excellent interpersonal and communication skills

• Advanced computer literacy, including Microsoft Office (RMS experience highly regarded)

• Is confident promoting and recommending property experiences and activities

• A positive, professional and guest-focused approach

• A current driver's licence and reliable transport due to our remote location

• Is available to work with us from September through until April or beyond

More than just a job

At Saffire,you’renot just stepping into a role,you’rebecoming part of a team and a community.We offer an environment where people stay, grow and take pride in what they do and where they live. Many of our team build long-term careers with us, supported by development opportunities, strongleadershipand a culture that values connection and consistency.This is your opportunity to settle into a role where you can truly grow, in one of Tasmania’s most unique and rewarding locations.