Front Office Supervisor

Super Woolstore Pty; City of Hobart; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Provided company uniform

Partner benefits and event tickets

Career development opportunities

Job summary

Super Woolstore Pty is seeking an experienced Front Office Supervisor to join our front office team in Hobart. The role requires leadership of Guest Service Agents and hands-on supervision in a busy hotel environment.

You will work with a range of Property Management Systems, with Infor HMS being highly regarded. A rotating roster including weekdays, weekends and public holidays is required.

Qualifications

• Experience in a busy hotel environment.
• Detailed and precise work required in reservations.
• Outstanding attention to detail.
• Willingness to embrace innovation.
• Friendly, thoughtful and highly organised approach to customer service.
• Commitment to delivering a positive guest experience.
• Passion for hospitality customer service.
• Experience leading and directing a team of Guest Service Agents.
• Calm and professional approach to handling guest disputes.

Responsibilities

• Lead and direct a team of Guest Service Agents.
• Utilise Property Management Systems, Prymary Infor HMS preferred.
• Manage a rotating roster including weekdays, weekends and public holidays.
• Ensure high standards of guest service and resolve complaints.
• Support front office operations and guest relations.

Skills

Hotel environment experience

Reservation detail

Attention to detail

Innovation

Guest service leadership

Dispute handling

Flexibility in roster

Infor HMS

Tools

Infor HMS

Job description

We are Tasmanians who proudly operate Hadley’s Orient Hotel and The Old Woolstore Apartment Hotel, featuring over 300 accommodation rooms with a variety of food and beverage outlets and a long history of providing warm hospitality. The Old Woolstore Apartment Hotel is a multiple award‑winning accommodation hotel. We are conveniently located near Hobart’s CBD and famous waterfront, offering 242 hotel rooms and spacious apartments along with a restaurant, bar and a comprehensive range of meeting and event facilities. Our vision is to provide our guests with unique Tasmanian hospitality experiences, enjoyed and recommended by all.

We are seeking an experienced Front Office Supervisor to join our friendly and professional Front Office team. This position is offered at Hospitality Industry (General) Award wage level 5.

Previous experience in customer service and leading a team is essential and experience with a range of Property Management Systems will be highly regarded, in particular Infor HMS. Flexibility is crucial as you will be working a rotating roster with shifts including weekdays, weekends, and public holidays.

We want to work with people who have:

• 1. Previous experience in a busy hotel environment.
• 2. Enthusiasm for the detailed and precise work required in reservations.
• 3. Outstanding attention to detail.
• 4. A willingness to embrace innovation.
• 6. A friendly, thoughtful and highly organised approach to customer service.
• 7. A commitment to providing a positive guest experience.
• 8. A passion for customer service in the hospitality industry.
• 9. Prior experience leading and directing a team of Guest Service Agents.
• 10. A professional, positive and calm approach to handling customer disputes, ensuring the guest experience remains exceptional at all times.

What you can expect from us

This is an exciting opportunity to join a proudly Tasmanian, independently owned hotel located in the heart of Hobart. You’ll become part of a friendly, community-minded workplace where teamwork and genuine hospitality matter. This role is a great next step for someone looking to grow their career in hospitality while working in a supportive environment. We provide on-the‑job training and a welcoming team culture, with real opportunities for development for the right person who wants to build their skills and progress within the business.

Along with this opportunity, you will receive:

• Provided company uniform;
• Access to a range of partner benefits, including discounted tickets and offers to selected events, sporting fixtures, and special shows (subject to availability);
• A supportive workplace with genuine opportunities for learning, development, and career growth.

A position description can be obtained by emailing our People and Culture Manager Charne.

Applications will be reviewed as received.