Certified Shift Supervisor - Casual

Hungry Jack's ® Pty Ltd; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Career progression

Competitive pay

Staff discounts

Accredited qualifications

Job summary

Hungry Jack’s Pty Ltd in Melbourne is seeking a trainer/coach to develop crew through hands-on leadership, coaching, and mentoring. You will role model guest-obsessed service while promoting safe, efficient operations and inclusivity on shift.

Responsibilities include leading shifts, coaching teammates, and driving a culture of high-energy service with strong urgency. This role offers on-site growth opportunities within our restaurant network.

Qualifications

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values alignment with People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.
• High energy and a strong sense of urgency.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Training

Coaching

Mentoring

Leadership

Guest service

Job description

The Careers are Better at Hungry Jack’s!

Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.

Your responsibilities will include:

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

What’s great about working at Hungry Jack’s? We offer:

• On-the-job training to develop your leadership skills.
• Extensive leadership and succession training for career advancement.
• Clear career pathways for promotion across our restaurant network.
• Competitive pay and penalty rates.
• Amazing staff discounts through our benefits platform, Jackpot.
• Opportunities to complete nationally accredited qualifications in retail and hospitality.

We’re looking for someone who has:

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with ours: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.
• High energy and a strong sense of urgency.

_ At Hungry Jack’s, we are committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, we believe the Burgers are Better when we all belong. _