Guest Service Generalist

Travel-Leisure-Co; Ballarat; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across AU/NZ/FI

Subsidised private health cover

Career growth opportunities

Job summary

Travel + Leisure Co. Ballarat resort is seeking a Guest Service Generalist to support front office and guest services. You will welcome Owners and Guests, manage check-ins/check-outs, assist with reservations and respond to inquiries while guiding guests toward onsite sales presentations.

The role involves light cafe-style duties, cash handling, and night-audit tasks with a friendly, proactive attitude. A current RSA and Food Safety certificate are required, along with a driver’s license

Qualifications

• Experience in hotel reception, guest services, customer service or a sales-focused environment.
• A natural ability to build rapport and confidently start conversations.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome Owners and Guests and assist throughout their stay.
• Manage check-ins, check-outs, reservations and guest enquiries.
• Build rapport with guests and identify opportunities to invite them to an onsite sales presentation.
• Explain the presentation experience and secure guest bookings.
• Work towards presentation booking targets while maintaining a positive guest experience.
• Respond to telephone and email enquiries.

Skills

Customer service

Communication

Sales

Cash handling

Guest engagement

Tools

POS system

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.If you love meeting new people, creating memorable experiences and confidently engaging guests, join our Ballarat resort team as a Guest Service Generalist.How You’ll ShineThis varied role combines front office and guest service responsibilities with engaging eligible guests and booking them into onsite sales presentations. You’ll also assist with light café-style duties.You’ll bring energy, warmth and a proactive approach as you:Welcome Owners and Guests and assist throughout their stayManage check-ins, check-outs, reservations and guest enquiriesBuild rapport with guests and identify opportunities to invite them to an onsite sales presentationClearly explain the presentation experience and secure guest bookingsWork towards presentation booking targets while maintaining a positive guest experienceRespond to telephone and email enquiriesShare local recommendations and assist with tours and bookingsPrepare barista-style coffee and heat and serve a small selection of foodAssist with luggage and other guest requestsComplete cash handling, payment reconciliation and night-audit dutiesHow You’ll Be RewardedBuild your career with a global, people-first organisation that supports your wellbeing, development and love of travel. Benefits include:Professional development fundingDiscounted hotel stays across Australia, New Zealand and FijiSubsidised private health cover*Opportunities to grow your career across our global businessWhat You’ll BringExperience in hotel reception, guest services, customer service or a sales-focused environmentA natural ability to build rapport and confidently start conversationsA proactive, target-driven approach without compromising the guest experienceConfidence preparing coffee and completing simple food service dutiesA current Responsible Service of Alcohol certificateA current Food Safety certificateStrong communication and interpersonal skillsA positive, energetic and reliable attitudeProfessional presentation and groomingAvailability across a seven-day roster, including mornings, evenings, weekends and school holidaysA current driver’s licence is preferredIf you’re ready to create memorable guest experiences, connect with people and build a career where opportunity awaits, we’d love to hear from youWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.