Guest Service Agent - Wellness Sanctuary (Flexible Hours, Perks)

Alba Thermal Springs & Spa; Melbourne; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

Above Award Rates

Complimentary bathing

Rotational roster

Wellness program

Job summary

Alba Thermal Springs & Spa is seeking Guest Service Agents to welcome guests, manage check-in and deliver exceptional service in a busy, high-standard spa environment.

The role involves greeting guests, upselling where appropriate, and contributing to a memorable guest experience across full-time, part-time and casual rosters. Training and career development are provided within a values-led culture.

Qualifications

• Deliver exceptional customer service.
• Communicate clearly and professionally.
• Have excellent attention to detail and accuracy.
• Can multi-task and remain composed under pressure.
• Enjoy contributing to a high-performing, guest-focused team.

Responsibilities

• Greet guests and manage check-in to ensure a smooth arrival.
• Deliver accurate information and professional service to all guests.
• Assist with sales through genuine, gentle upselling where appropriate.
• Maintain a fast-paced, accurate service while multitasking across tasks.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Teamwork

Job description

Alba Thermal Springs & Spa is seeking Guest Service Agents to welcome guests, manage check-in and deliver exceptional service in a busy, high-standard spa environment.

The role involves greeting guests, upselling where appropriate, and contributing to a memorable guest experience across full-time, part-time and casual rosters. Training and career development are provided within a values-led culture.