Guest Experience Agent – Spa & Wellness Sanctuary

Alba Thermal Springs & Spa; Fingal; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Above Award Rates

Superannuation

Annual Reviews

Complimentary Bathing

Family Discounts

Wellness Program

Training & Development

Sustainability Initiatives

Culture & Values

Job summary

Alba Thermal Springs & Spa in Fingal, Victoria invites guest service professionals to join our operations team as a Guest Service Agent. You will warmly welcome guests, check-in efficiently and provide accurate, memorable service across a fast-paced spa and dining environment.

You'll drive sales with friendly, tasteful persuasion while maintaining high standards of accuracy and guest satisfaction. We offer flexible shifts, an above-award hourly rate with penalties, superannuation, and

Qualifications

• Clear and professional communication with guests.
• Excellent attention to detail and accuracy in guest handling.
• Ability to multi-task in a fast-paced environment.
• Strong teamwork and guest-centric approach.

Responsibilities

• Welcome guests warmly and manage check-in.
• Deliver professional, accurate service to guests.
• Upsell or maximise sales through genuine, soft persuasion.
• Maintain high service standards and a memorable guest experience.

Skills

Clear communication

Attention to detail

Multi-tasking

Guest-focused service

Job description

Alba Thermal Springs & Spa in Fingal, Victoria invites guest service professionals to join our operations team as a Guest Service Agent. You will warmly welcome guests, check-in efficiently and provide accurate, memorable service across a fast-paced spa and dining environment.

You'll drive sales with friendly, tasteful persuasion while maintaining high standards of accuracy and guest satisfaction. We offer flexible shifts, an above-award hourly rate with penalties, superannuation, and