Guest Service Agent (Part Time) - InterContinental Brisbane

IHG Hotels & Resorts; Brisbane; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Free meals on shift

Laundered uniform for shifts

Birthday leave (paid)

Wellness days (paid)

Employee discounts across IHG hotels

Job summary

IHG Hotels & Resorts in Brisbane is seeking a Guest Service Agent for our Front Office team on a part-time basis. You’ll deliver warm welcomes, handle guest inquiries, and support smooth check-in/check-out to create memorable stays.

Ideal candidates will have previous hotel front office experience, strong communication, and a passion for guest service. This role offers competitive benefits and a dynamic work environment near Brisbane's CBD.

Qualifications

• Experience in a front office/guest services role.
• Strong communication and problem-solving abilities.
• Full Australian working rights.

Responsibilities

• Greet guests and provide a warm welcome.
• Acknowledge IHG One Rewards members and returning guests.
• Handle bookings, payments and inquiries.
• Assist with check-in/check-out to ensure efficiency.
• Offer local insights and tailored recommendations.

Skills

Communication skills

Problem-solving

Guest service

Interpersonal skills

Job description

As the world's largest family of luxury hotels, we all takegreat pridein being genuine ambassadors of the InterContinental® brand.

Shaped by decades of internationalknow-howand local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Ifyou’dlike to embrace a world of opportunities,we’dlike to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane offers 319 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitnesscentreand Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square meters of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making ita great choicefor business and leisure events alike.

We are looking for a Guest Service Agent to join our Front Office team on aParttimebasis.

Your day to day

First impressions count. To get our guests’ memorable experiences off to an unforgettable start,we’relooking for Guest Service Agents who can make transactions feel seamless, offer exceptional local insights, andanticipateevery request to make our guests feel right at home.

Every day is different, butyou’llmostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes.
• Acknowledging IHG One Rewards members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Making the check-in and check-out processfeelswift and seamless.
• Staying one step of ourguests’needs toanticipaterequests and offer tailored recommendations.
• Being ourguests’trusted contact – helping with everything from billing enquiries to restaurant recommendations.

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, soyou’llbe easy to talk to
• Your problem-solving skills will turn issues intoopportunitiesso every guest leaves with great memories
• Previoushotel experience in a similar role
• Full Australian working rights.

What we offer

You’llbe rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:

• Free meals on shift
• Laundered uniform for your shifts
• Paid birthday leave - hiphiphooray!
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG hotels for accommodation
• A massive colleague discounts platform for all yourfavouritebrands and retailers
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

What you can expect from us

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resortsprovidesequal employment opportunities to applicants and employees without regard to race,colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcomingdifferent backgrounds, experiences, and perspectives.

So, join us andyou’llbecome part of our ever-growing global family.