Front Office Manager

Courtyard by Marriott; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Global hotel network access

Marriott associate discounts worldwide

Collaborative leadership environment

Job summary

Courtyard by Marriott Brisbane South bank is seeking an enthusiastic Front Office Manager to lead the Front Office team and deliver memorable guest experiences. Reporting to the General Manager, you will oversee day-to-day operations, drive service excellence and coordinate across departments to ensure a seamless guest journey.

The role requires hands-on leadership, strong communication skills and a focus on guest satisfaction, brand standards and safety.

Qualifications

• Previous experience in a Front Office Manager or senior Front Office leadership position within a hotel environment.
• Hands-on approach to leadership and leading from the front.
• Strong leadership skills with the ability to motivate, develop and inspire a diverse team.
• Excellent communication, interpersonal and problem-solving skills.
• A strong commercial mindset and understanding of hotel operations and financial performance.

Responsibilities

• Lead, coach and develop the Front Office team to deliver outstanding service.
• Oversee daily Front Office operations including reception and guest services.
• Ensure guest satisfaction through proactive engagement and service recovery.
• Manage guest feedback and service opportunities with professionalism.
• Drive performance, productivity and departmental financial results.
• Monitor room inventory, arrivals and VIPs; coordinate with related departments.

Skills

Front Office Leadership

Front Office Management

Team Development

Communication Skills

Problem Solving

Financial Acumen

Tools

Marriott Systems

Job description

Courtyard by Marriott – South Brisbane QLD

Courtyard by Marriott Brisbane South bank

Are you a passionate hospitality leader who thrives on creating exceptional guest experiences and inspiring a high-performing team?

Courtyard by Marriott Brisbane South bank is seeking an enthusiastic, motivated and experienced Front Office Manager to lead our Front Office team and play a key role in delivering memorable guest experiences.

As a key member of our hotel leadership team, you will be responsible for the smooth and efficient operation of the Front Office, ensuring every guest receives a warm welcome, personalised service and a seamless stay.

About the Role:

Reporting to the General Manager, you will oversee the day-to-day operations of the Front Office, leading from the front and fostering a culture of service excellence, teamwork and accountability.

Your responsibilities will include:

• Leading, coaching and developing the Front Office team to achieve outstanding service standards.
• Overseeing daily Front Office operations, including reception, guest services and night operations.
• Ensuring exceptional guest satisfaction through proactive engagement and effective service recovery.
• Managing guest feedback, complaints and service opportunities with professionalism and care.
• Driving operational performance, productivity and departmental financial results.
• Monitoring room inventory, arrivals, departures, VIP guests and room allocations.
• Working closely with Housekeeping, Maintenance, Food & Beverage, Sales and other departments to ensure a seamless guest journey.
• Ensuring brand standards, Marriott procedures and workplace health and safety requirements are consistently maintained.
• Supporting recruitment, training, performance management and team development.

About You:

You are an energetic and hands‑on hospitality professional with a genuine passion for people, leadership and delivering exceptional guest experiences.

To be successful in this role, you will bring:

• Previous experience in a Front Office Manager or senior Front Office leadership position within a hotel environment.
• Hands‑on approach to leadership and leading from the front.
• Strong leadership skills with the ability to motivate, develop and inspire a diverse team.
• Excellent communication, interpersonal and problem‑solving skills.
• A strong commercial mindset and understanding of hotel operations and financial performance.
• The ability to remain calm and make effective decisions in a fast‑paced environment.
• A genuine commitment to guest satisfaction and service excellence.
• Strong organisational skills and attention to detail.
• Experience with Marriott systems and brand standards will be highly regarded.

Why Join Courtyard by Marriott Brisbane South bank?

At Courtyard by Marriott, we believe that our associates are our greatest asset. We are committed to creating a supportive, inclusive and engaging workplace where our people can grow, develop and build rewarding careers.

You will have access to:

• Opportunities for career development and progression across a global hotel network.
• Marriott associate hotel discounts worldwide.
• A supportive and collaborative leadership environment.
• Learning and development opportunities.
• The opportunity to make a genuine impact on our guest experience and hotel culture.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.