Guest Service Agent: Murramarang Beachfront Holiday Resort

The NRMA; Durras Lake; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

Flexibility and well-being benefits

Complimentary myNRMA Rewards

Referral program up to $2,000

Opportunities to relocate within NRMA

Discounts on NRMA services

Job summary

The NRMA offers a casual Guest Service Agent position at Murramarang Beachfront Holiday Resort, located on the NSW South Coast. You will welcome guests, manage bookings, handle check-ins/outs, and coordinate with teams to ensure a memorable stay.

The role requires a friendly, proactive attitude and the ability to work weekends and public holidays. You will be part of the Guest Services department, contributing to a high standard of service in a beachfront resort setting.

Qualifications

• Experience in front office/guest services and reservations systems is desirable.
• Demonstrates a warm, enthusiastic attitude and a passion for guest service.
• Strong multitasking skills and the ability to stay calm during busy periods.
• Excellent communication skills and the ability to make guests feel special.
• Flexibility to work weekends and public holidays as required.

Responsibilities

• Assist guests from first booking to farewell, creating a welcoming experience.
• Handle bookings, invoicing, and check-in/check-out procedures.
• Respond to phone and email inquiries promptly and warmly.
• Coordinate with other teams to ensure rooms are guest-ready and stays run smoothly.
• Maintain accurate guest accounts and handle transactions with care.
• Share local tips to help guests enjoy the region.

Skills

Guest Service experience

Front Office systems

Multitasking

Excellent communication

Tools

Reservations software

Job description

Guest Service Agent: Murramarang Beachfront Holiday Resort

• Casual
• Department: Guest Services

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

NRMA Murramarang Beachfront Holiday Resort will become your new home-away-from-home - surrounded by the spectacular Murramarang national park and stunning absolute beachfront. Located just north of Batemans Bay on the South Coast of NSW.

The Resort offers a large range of camp/caravan sites and accommodation options, from Beachfront Villa’s to Glamping Tents. We offer a multitude of facilities for the young and young at heart; resort style pools, licenced on-site dining options and conference/events/wedding facilities. As we are located in national park, this is not a pet friendly park BUT there is the opportunity for a daily mingle with the free roaming Kangaroos.

• With your experience, create an impact on our guests in this hands‑on casual role
• Bring your passion for people to the stunning beachfront at Murramarang Resort
• Find your balance with flexible work hours over a 7‑day roster

What you’ll do

You’ll be the friendly face of our park, creating a warm welcome from the very first booking through to a fond farewell—helping guests relax, recharge and make unforgettable holiday memories by the coast.

We have a casual position available offering approximately 24-38 hours per week, with shifts rostered between the opening hours of 8:00am – 6:00pm. Weekend and public holiday availability will be required.

On a daily basis you will:

• Complete reception tasks such as taking bookings, preparing invoices, and checking guests in and out
• Answer phone and email enquiries promptly and professionally—with a smile your guests can hear
• Work closely with other teams to ensure rooms are guest‑ready and every stay runs smoothly
• Ensure guest accounts are accurate and all transactions are handled with care.
• Communicate clearly with your team to ensure smooth handovers and happy guests.
• Support the team with any other tasks as needed—no job too big or small!
• Share local tips (best coffee, coastal walks, hidden gems!) to help guests experience the best of the region.

What you'll bring

• Previous Front Office/Guest Service/Reservations experience and knowledge of front office computer and reservations systems (desirable).
• A warm, enthusiastic attitude and a passion for delivering top‑notch guest service.
• Strong multi‑tasking skills and the ability to keep cool when things get busy.
• Excellent communication skills and a knack for making guests feel special.
• Ability to work flexibly, including weekends and public holidays as needed.

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well‑being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this?

Ready to help guests discover the magic of Murramarang?

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As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre‑employment checks.