Guest Service Agent Alamanda Palm Cove

Lancemore Hotel Group; Cairns Regional; On-site; AUD 42,000 - 60,000; Part time

Job summary

Lancemore Alamanda Palm Cove invites an outgoing Receptionist/Guest Service Agent to join our Front Office, Sales and Banqueting teams at Alamanda Palm Cove, part of Lancemore Hotel Group. Deliver exceptional guest experiences from reservations to departures and throughout the stay.

As a friendly ambassador for our boutique brand, you will handle check-ins/outs using our PMS, answer inquiries, upsell rooms, coordinate with departments, and support admin tasks with a proactive, can-do attitude.

Qualifications

• Experience in guest services or front desk is preferred.
• Strong communication and problem-solving abilities.
• Good computer literacy and attention to detail.

Responsibilities

• Assist guests with reservations, arrivals and departures.
• Upsell rooms and promote available packages.
• Coordinate with Front Office, Sales and Banqueting teams.
• Handle guest inquiries and process calls efficiently.
• Support check-in/check-out using the hotel PMS.
• Follow up on guest requests and resolve issues.
• Collaborate with other departments to ensure smooth operations.

Skills

Customer service

Communication skills

Administrative skills

Telephone etiquette

PMS usage

Reservations handling

Tools

PMS system

Reservations software

Job description

• Advance your customer service/administration career
• Work with a great team in an exceptionally beautiful location
• Casual role

We have a great opportunity for an outgoing and service focused Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Alamanda Palm Cove Hotel.

About The Role

• Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
• Be an ambassador for the hotel, positively representing and promoting our boutique brand
• Be a key part of the guest experience, interacting wherever and whenever possible
• Help to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS system
• Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
• Coordinate with other departments
• Answer and dispatch both incoming external and internal calls
• Maintain sufficient knowledge of all room rates and available packages
• Follow up on all guest requests and complaints
• Be a key part of the guest experience, interacting wherever and whenever possible
• Support the operational teams with administrative tasks as required

About You

• Have a desire to genuinely help people
• Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
• Good time management and communication skills
• Well-developed computer knowledge and strong administrative skills
• You have a warm, personable yet professional disposition
• Front Office/reservation experience preferred but not essential
• Success in a similar role preferred but not essential, we are employing on attitude not just experience
• Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
• An acute eye for detail and exceptional interactive social skills
• Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
• Positive mindset and a can do attitude

About Us

Alamanda Palm Cove

Ranked in the top 5 hotels in all of Australia by TripAdvisor, the secret behind Alamanda Palm Cove is space – with 40 spacious guest suites, the LM Spa, Nu Nu Restaurant, stunning wedding facilities and gorgeous gardens, grounds and pools all in a beach front location with sweeping views of the Coral Sea

www.lancemore.com.au/alamanda

Lancemore Hotel Group

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand.

• Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
• We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
• You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.

Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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