Guest Service Agent

Voyages Tourism Australia; Yulara; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

Relocation assistance up to $700

Discounted accommodation

Resort discounts

Delicious on-shift meals

Staff pool, gym and Residents Club

Job summary

Ayers Rock Resort seeks a proactive Guest Service Agent to live and work onsite at Yulara, NT, near Uluru. You will welcome guests, manage front office tasks, and ensure memorable stays with accurate billing and friendly service.

Experience with front desk operations is valued, along with strong communication. The role offers relocation support, discounted accommodation, and access to resort facilities in a dynamic desert setting.

Qualifications

• Experience in guest service and front office duties.
• Strong customer service orientation and communication skills.
• Ability to create positive first and last impressions for guests.

Responsibilities

• Welcome guests and assist with check-in and check-out.
• Ensure guest satisfaction throughout the guest journey.
• Process hotel charges to guest accounts accurately and securely.
• Act as an ambassador of Ayers Rock Resort and uphold brand standards.

Skills

Customer service

Front office

Guest experience

Check-in / check-out

Tools

Opera Cloud

Job description

An Epic Icon needs an Epic Team! Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a

An Epic Icon needs an Epic Team! Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Guest Service Agent to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced guest service agent to welcome our guests and be part of our Front Office Team. This role will see you undertake all guest service agent/front office duties in an efficient and friendly manner and taking ownership of creating the best possible first and last impression of the Resort.

Key Duties

• Act as an ambassador of the Resort, ensuring all guests feel welcome.
• Ensure guest satisfaction at all points in the guests journey.
• Processing all check in and check out.
• Process hotel charges to guests' accounts, ensuring bills are accurate and that payments are processed correctly and securely

Experience with Opera Cloud is highly regarded

The Best Part

The highlight of being a Guest Service Agent here is the opportunity to provide one on one guest services where you will meet people from all walks of life whilst showcasing your front office skills.

We're Committed to Your Growth

Our resort offers a range of attractive incentives to make your employment experience with us even better, such as discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, and a relocation assistance payment of up to $700. In addition, you'll have access to our staff pool, gym, and Residents Club. When you're off the clock, take advantage of your free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations. We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.

• discounted accommodation
• competitive pay
• resort discounts
• delicious on-shift meals
• a relocation assistance payment of up to $700
• access to our staff pool, gym, and Residents Club
• free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations
• incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary.
• We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives.

This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.

A National Criminal History Check is a mandatory step in the recruitment process.

• Relocate to Ayers Rock Resort, NT for a once in a lifetime experience.
• Small town, big community feel with staff pool, gym and weekly activities.
• Affordable accommodation, shift meals, resort discounts to cut cost of living.