Front Office Groups Coordinator

Voyages Tourism Australia; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Discounted accommodation

Resort discounts

On-shift meals

Relocation assistance up to $700

Job summary

Ayers Rock Resort is seeking a Front Office Groups Coordinator to live and work onsite at Yulara, NT, delivering exceptional group experiences and acting as the main liaison between groups and resort services.

You will coordinate check-ins, room allocations, and group arrivals, while supporting the front office team and ensuring high service standards. Opera Cloud experience is valued, with incentives and relocation assistance available.

Qualifications

• Experience with Opera Cloud is highly regarded.
• Liaises between the resort and groups to ensure information is shared.

Responsibilities

• Ensure smooth running of all Group Functions and related operations.
• Supervise the Front Office team and ensure processes follow procedures.
• Assist in training new front office team members and serve as a role model.
• Provide high-standard service by responding to inquiries and issues promptly.

Skills

Customer service

Team supervision

Training

Communication

Liaison with groups

Tools

Opera Cloud

Job description

An Epic Icon needs an Epic Team!

Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Front Office Groups Coordinator to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.

We are seeking a a passionate, customer obsessed, level headed Front Office Groups Coordinator to provide the highest level of customer experience to all groups. This role is the main point of contact for our Groups tour leaders as well as preparing for group arrivals, allocations of rooms, check in, confirming tours/ shuttles or dinner reservations, preparing and checking finial departure bills. In short you will be liaison between our resort and the groups to ensure that all information is shared so that they can truly have an amazing experience!

Key Duties

• To ensure the smooth running of all Group Functions and related operations
• Supervise the Front Office team and ensure all processes are adhered to in line with department procedures
• Assist in the training of new front office team members and acts as a role model to team members
• Provide a high standard of quality service to all guests by responding to all enquiries and issues efficiently

***Experience with Opera Cloud is highly regarded***

The Best Part

The highlight of being a Front Office Groups Coordinator here is the opportunity to showcase your amazing events coordination skills and the chance to live and work in an amazing team in one of the most iconic places in all of Australia!

Our resort offers a range of attractive incentives to make your employment experience with us even better, such as discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, and a relocation assistance payment of up to $700. In addition, you'll have access to our staff pool, gym, and Residents Club. When you're off the clock, take advantage of your free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations.

We're Committed to Your Growth

We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.

This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.

A National Criminal History Check is a mandatory step in the recruitment process.