Guest Service Agent

Voyages Tourism Australia; Sydney; On-site; AUD 48,000 - 58,000; Full time

Benefits offered by this job

Discounted accommodation

Resort discounts

Delicious on-shift meals

Relocation assistance up to $700

Staff pool

Gym

Residents Club

Job summary

Ayers Rock Resort is seeking a Guest Service Agent to live and work onsite at Yulara, NT, delivering warm welcomes and efficient front-office service. You will manage guest arrivals, departures and daily interactions with guests from diverse backgrounds, aiming to create memorable first and last impressions.

Join a dedicated Front Office team in a resort setting, with opportunities for skill growth, onsite amenities, and a relocation assistance payment.

Qualifications

• Guest service experience in a front-office setting.
• Willing to live and work onsite in a remote location.
• Customer-focused and friendly demeanor.

Responsibilities

• Act as an ambassador of the Resort, ensuring guests feel welcome.
• Ensure guest satisfaction at all points in the guests journey.
• Process check-ins and check-outs.
• Process hotel charges to guests’ accounts accurately and securely.

Skills

Customer service

Front desk

Guest relations

Opera Cloud familiarity

Tools

Opera Cloud

Job description

An Epic Icon needs an Epic Team! Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a

An Epic Icon needs an Epic Team! Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Guest Service Agent to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced guest service agent to welcome our guests and be part of our Front Office Team. This role will see you undertake all guest service agent/front office duties in an efficient and friendly manner and taking ownership of creating the best possible first and last impression of the Resort. Key Duties

• Act as an ambassador of the Resort, ensuring all guests feel welcome.
• Ensure guest satisfaction at all points in the guests journey.
• Processing all check in and check out.
• Process hotel charges to guests' accounts, ensuring bills are accurate and that payments are processed correctly and securely
  

***Experience with Opera Cloud is highly regarded**** The Best Part The highlight of being a Guest Service Agent here is the opportunity to provide one on one guest services where you will meet people from all walks of life whilst showcasing your front office skills.

• discounted accommodation
• competitive pay
• resort discounts
• delicious on-shift meals
• a relocation assistance payment of up to $700
• staff pool
• gym
• Residents Club

We're Committed to Your Growth We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary.

• rental discounts
• a $700 vacation bonus
• resort vouchers for your work anniversary
• development opportunities
• attendance and performance incentives

We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable. This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime. A National Criminal History Check is a mandatory step in the recruitment process.