Guest Experience Agent

Accor; Brisbane; Presencial; AUD 48.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy & Typsy

Descripción de la vacante

The Johnson in Brisbane, part of Accor's Art Series Hotels, seeks a Guest Experience Agent to welcome guests and orchestrate a seamless stay. You will manage check-in/out, promote hotel amenities, and share local insights to elevate every guest interaction.

You'll collaborate with teammates and operate across nights, weekends and public holidays, delivering exceptional service while representing Accor's standards and guest-first culture.

Formación

• Innovative approach to exceeding customer service expectations.
• Ability to collaborate within teams and work independently.
• Strong organizational and time management skills to multi-task and handle pressure.
• Proficient written and verbal communication.

Responsabilidades

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Conocimientos

Innovative approach to customer care

Team collaboration and independentwork

Multi-tasking under pressure

Written and verbal communication

Hotel front desk operations experience

Flexible rotating schedule (nights,;s,

Descripción del empleo

The Johnson, part of the unique portfolio of Art Series Hotels, is situated in the heart of Brisbane’s vibrant Spring Hill. The Johnson offers guests a range of boutique open planned suites, an elegant penthouse, a 50 metre pool with sundeck, gymnasium plus conference and events facilities. This art lover’s paradise is conveniently located on cultural hub doorstep where likeminded creatives can enjoy live music, markets, and the bustling nightlife easily accessible by public transport.

Purpose

As a Guest Experience Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Previous experience in hotel front desk operations is a valuable asset
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.