Guest Service Agent

AccorHotel; Adelaide; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Discounted Accor rates and benefits

Learn your Way Academy and ongoing培训

Growth opportunities within property

CSR initiatives and sustainability

Laundered uniform

Job summary

Ibis Adelaide, part of Accor, is seeking a Guest Service Agent to be the first point of contact for guests. You will check guests in/out, handle enquiries, and strive to create a welcoming stay at our busy front desk.

You will bring a passion for hospitality, strong communication, computer literacy, and the ability to multitask in a fast-paced environment. Previous experience in a Reservations environment is a plus; full-time role in Australia.

Qualifications

• Previous experience as a Guest Service Agent / hotel receptionist is beneficial.
• Passion for people and delivering impressive service.
• Computer literate with strong communication skills.
• Organized with high attention to detail.
• Experience in Reservations environment is an advantage.
• Prior use of Opera Cloud & TARS Database or similar PMS is preferred.
• Right to work in Australia for a full-time role.

Responsibilities

• Warmly welcome guests and provide ongoing support to the Reception team.
• Deliver exceptional guest service with a friendly, approachable manner.
• Assist guests with check-in/check-out and information during stays.
• Respond promptly to guest concerns, taking ownership and following up.
• Coordinate switchboard with hotel operations (F&B, Maintenance, etc.).
• Process bookings during reservations after hours.
• Attend to guests with a professional telephone manner.
• Think on your feet and anticipate guests' needs.
• Multitask with excellent time management.
• Resolve issues on the spot in a fast-paced environment.

Skills

Guest service

Communication skills

Organized

Computer literacy

People skills

Reservations experience

Opera Cloud

TARS Database

PMS

Tools

Opera Cloud

TARS Database

Job description

At Ibis Adelaide, our Guest Service Agents are our un-official director of first impressions at the hotel front desk! You lead with liking, making every person feel welcome and create memorable experience, right from GO!

Our Guest Service Agents are a key position and the first point of call for our guests when they arrive. You will be checking guests in and out, handling enquiries from in house guests and helping tomaintain our hotel as the busiest in town, chat with our guests to ensure a sense of welcome and belonging. You will be a guru of local knowledge to help every guest get the most out of their stay, all whilst listening out for all opportunities to wow our guests when they least expect it.

In this role, you daily mission will include:

• Warmly welcome guests and provide ongoing supportto the Reception team
• Deliver exceptional guest service with a friendly, approachable manner that reflects our brand values.
• Assist guest with check in / out, information during their stays
• Respond promptly to guest concerns, taking ownership and following up with relevant departments to ensure satisfaction
• Switchboard communications with the rest of the hotel operational teams (Food & Beverage, Maintenance, etc.)
• Process / take bookings during reservations after hours
• Attend to guest with a professional telephone manner
• Ability to think on your feet and anticipate guests needs
• Multitask with great time management
• Solve problems on the spot
• Work in a face paced environment

Bring your passion for hospitality and leadership—apply today and help us make every guest feel right at home!

What You Bring – Big Personality, Bigger Drive

You’re a go-getter with a passion for people, unstoppable energy, and a can-do spirit that lifts everyone around you. You're not just looking for a job—you’re chasing the next big challenge, and you thrive on making things happen.

Here’s what sets you apart as our next Guest Service Agent:

• You will ideally have previous experience as a Guest Service Agent / Hotel receptionist, however not essential
• We are looking for a special someone with a passion for people and providing impressive service to join our front officeteam on a full time basis.
• Computer literate.
• Exceptional communication skills both written, verbal and non-verbal.
• You will be an organized individual with a high attention to detail
• Previous experience in a Reservations environment is an advantage
• Prior use of Opera Cloud & TARS Database or similar PMS is preferred.
• Working rights to accommodate a full time role in Australia

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation,Food & Beverage, Apple products discounts, Samsung products discounts, and whole range of perks)
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities. Join the fight against single use plastic in hotels!
• Laundered uniform

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.