Guest Service Agent

Village Roadshow; Gold Coast City; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Unlimited park access

Complimentary family passes

Discounts on food & retail

Exclusive Employee App with retailer’s

Team celebrations & awards

Wellbeing support and EAP

In-house training and development

Job summary

Village Roadshow is seeking a Front Office team member at Sea World Resort, Main Beach on the Gold Coast. Join the hospitality frontier, greeting guests, assisting with check-in/out, guiding guests throughout their stay, and helping ensure a memorable visit.

This part-time role offers weekend and night shifts as needed. You will thrive on guest service, teamwork, and a passion for hospitality, with benefits including park access, family passes, discounts, and access to our employee app and

Qualifications

• Experience in hospitality or guest service preferred.
• Ability to work variable shifts including weekends.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests and manage check-in/check-out with warmth.
• Assist guests with luggage and local tips.
• Support daily arrivals and internal reporting.
• Process transactions accurately.

Skills

Guest service

Hospitality

Teamwork

Communication

Flexible shifts

Job description

Part Time $27.97/hr Mon-Fri, $34.96/hr Sat, $41.96/hr Sun (HIGA Adult Rate)

Sea World Resort, Main Beach Gold Coast Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort. Are you ready to join an incredible team at Australia’s one and only Theme Park Resort? This isn’t just any job—it’s a chance to be part of unforgettable experiences every day! With world-class perks, exciting challenges, and endless opportunities to grow, working with us means being at the heart of something spectacular.

Why Join Us?

• Unlimited Free Access to our amazing theme parks—it’s all yours!
• Bring Your Loved Ones along with complimentary passes for family and friends.
• Enjoy Discounts on delicious food, retail gems, and unforgettable animal encounters.
• Exclusive Employee App with deals from over 65 top retailers.
• Team Celebrations: Unique team member events and awards just for you!
• Exciting Prizes and Recognition: Reward incentives for going above and beyond.
• On-site Wellbeing Team and 24/7 EAP support for health and happiness.
• Growth Opportunities: In-house training and development to help you level up in your career.

What You'll Do

Join the thrill of hospitality! As a Front Office superstar, you’ll be at the center of guest experiences, from friendly check-ins to helpful guidance throughout their stay. No day is the same, and each one is packed with energy and fun!

A Day In The Life

• Welcome Guests with Warmth: Create memorable first impressions at check-in and check-out.
• Support Their Stay: Lend a hand with luggage, provide local tips, and solve any questions with a smile.
• Stay Organized: Manage daily arrivals, assist with internal reports, and keep everything running smoothly.
• Reconciliation: Take charge of transactions with ease and accuracy.

What You Bring

• A Passion for People: You thrive in a social environment, making every guest feel like a VIP.
• Teamwork & Resilience: High-energy, positive, and ready to handle anything that comes your way.
• Love for Hospitality: You care about making every guest experience unforgettable.
• Flexible Availability: Ready to jump in on weekends or nights as needed.
• Bonus Skills: Experience with Opera Property Management System is a plus!