Guest Relations Senior Associate — Corporate Concierge

Cbre Group, Inc.; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

CBRE is seeking an experienced guest services professional to support day-to-day reception, hosting, and switchboard operations in a fast-paced corporate environment in Sydney. You will assist the Guest Relations Team across lobby spaces, coordinate catering and AV needs, and ensure high standards of client service.

This role offers exposure to multiple CBRE locations, with a blend of administrative duties and people-facing responsibilities, and a pathway to permanent placement for the right

Qualifications

• Strong organisational and time management skills; high attention to detail.
• Strong verbal and written communication skills.
• Excellent personal presentation.
• Experience in corporate or five-star hotel environment or Event Management.
• Administrative skills: Word, PowerPoint, Zoom, Excel and Outlook.

Responsibilities

• Manage guest arrivals and lobby hosting for a seamless arrival experience.
• Support Reception and Switchboard teams; handle complaints and feedback; maintain client service standards.
• Rotate across locations and oversee day-to-day functions.
• Coordinate catering, AV and equipment as requested by the client.
• Manage MRBS bookings and amendments as per client requests.
• Assist Guest Relations Executive with performance feedback and objectives.
• Manage workspace, maintain and improve operational standards.
• Provide administrative support or project work; assist with recruitment if required.
• Provide leadership support in absence of the Guest Relations Executive/Manager for reports/BCP auditing.
• Relay client feedback to Guest Relations Executive promptly; address client issues.
• Ensure compliance with WHS policies and report incidents.
• Demonstrate commitment to WHS and emergency procedures.
• WFH setup and equipment adheres to WHS standards.

Skills

Organisational skills

Communication skills

Attention to detail

Presentation skills

Tools

Word

PowerPoint

Zoom

Excel

Outlook

Job description

CBRE is seeking an experienced guest services professional to support day-to-day reception, hosting, and switchboard operations in a fast-paced corporate environment in Sydney. You will assist the Guest Relations Team across lobby spaces, coordinate catering and AV needs, and ensure high standards of client service.

This role offers exposure to multiple CBRE locations, with a blend of administrative duties and people-facing responsibilities, and a pathway to permanent placement for the right