Casual Guest Service Agent

Minor International; Pokolbin; On-site; AUD 34,000 - 44,000; Part time

Job summary

Minor Hotels in New South Wales’ Pokolbin region is seeking Casual Guest Service Agents for our Front Office teams at Oaks Cypress Lakes Resort and Elysia Wellness Retreat. You’ll be the first point of contact for guests, delivering warm hospitality and memorable experiences from check-in to check-out.

Attributes such as friendliness and clear communication are valued as you help guests with inquiries and ensure smooth check-in processes.

Qualifications

• No formal qualifications required beyond a friendly, guest-focused attitude.
• Strong communication and a willingness to learn are valued.

Responsibilities

• You’ll be the first point of contact for guests at check-in and check-out, delivering exceptional service.
• Assist guests with inquiries, provide information about local attractions, and help resolve issues to ensure a smooth stay.

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

We’re excited to announce opportunities for Casual Guest Service Agents to join our Front Office teams at Oaks Cypress Lakes Resort and Elysia Wellness Retreat.

As part of our Front Office teams, you’ll be the first point of contact for our guests, delivering exceptional service and creating memorable experiences from check-in to check-out