Guest Experience & Product Education Specialist

Lululemon Athletica; South Australia; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up program

Personal and professional development

Job summary

lululemon Athletica in Australia seeks an Educator to deliver world-class guest experience in our store. You’ll educate customers on product benefits, share our community and culture, and support store operations with a collaborative, inclusive approach.

You’ll move on the floor to assist guests, handle transactions, and participate in omnichannel programs while upholding safety guidelines and a luxury store environment.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• Must be 18 years of age or older.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed to maintain the luxury environment.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Skills

Attention to Detail

Being Organized

Drive

Safety Orientation

Personal Responsibility

Inclusion & Diversity

Collaboration & Teamwork

Adaptability

Education

High school diploma/GED/equivalent

Job description

lululemon Athletica in Australia seeks an Educator to deliver world-class guest experience in our store. You’ll educate customers on product benefits, share our community and culture, and support store operations with a collaborative, inclusive approach.

You’ll move on the floor to assist guests, handle transactions, and participate in omnichannel programs while upholding safety guidelines and a luxury store environment.