Guest Experience Specialist

lululemon; City of Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive base pay

Team-based bonus

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up program

Personal and professional development

Job summary

lululemon is seeking an Educator for our Brisbane store to build world-class guest experiences and deliver top-quality product education. You will engage with guests, articulate product value, and drive seamless omnichannel interactions while upholding the brand’s luxury store standards.

The role focuses on presenting products, restocking, and supporting store operations, with a collaborative team environment and a strong emphasis on inclusion and safety.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• Must be 18 years of age or older.
• Education: High school diploma/GED/equivalent, or above

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Skills

Customer service

Product knowledge

Teamwork

Attention to detail

Adaptability

Education

High school diploma

Tools

POS system

Inventory management

Job description

lululemon is seeking an Educator for our Brisbane store to build world-class guest experiences and deliver top-quality product education. You will engage with guests, articulate product value, and drive seamless omnichannel interactions while upholding the brand’s luxury store standards.

The role focuses on presenting products, restocking, and supporting store operations, with a collaborative team environment and a strong emphasis on inclusion and safety.