Seasonal Guest Experience Specialist

Lululemon Athletica; Adelaide; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay

Team-based bonus

Paid time off

Employee discounts

Fitness classes

Parenthood top up

Personal development

Job summary

Lululemon Athletica in Australia is seeking an Educator to deliver world-class guest experience, share top-quality product education, and connect with our community and culture.

As a core team member, you will engage guests, provide tailored solutions, collaborate with teammates, and uphold the premium store environment; must be 18+, legal to work, and able to travel to stores as needed.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• Must be 18 years of age or older.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end‑to‑end guest experience by conducting accurate and timely guest transactions and executing market‑relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks (e.g., restock or add depleted items to the floor from inventory) according to company standards.
• Use in‑store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Skills

Attention to Detail

Being Organized

Drive

Safety Orientation

Personal Responsibility

Inclusion & Diversity

Collaboration & Teamwork

Adaptability/Agility

Education

High school diploma/GED/equivalent

Job description

Lululemon Athletica in Australia is seeking an Educator to deliver world-class guest experience, share top-quality product education, and connect with our community and culture.

As a core team member, you will engage guests, provide tailored solutions, collaborate with teammates, and uphold the premium store environment; must be 18+, legal to work, and able to travel to stores as needed.