Guest Experience Officer – Pool & Memberships

Belgravia Health and Leisure Group Pty Ltd; Redcliffe; On-site; AUD 33,000 - 44,000; Part time

Job summary

Belgravia Leisure is recruiting for a Customer Service Officer at the Redcliffe War Memorial Swimming Pool. You will deliver first-class service to members and casual users, handling reception duties and membership inquiries in a busy aquatic facility.

Weekend and evening availability is required, with casual hours. Prior experience in the leisure sector is beneficial, and candidates should be comfortable operating POS systems and handling cash.

Qualifications

• Positive, friendly, and energetic attitude for a guest-facing role.
• Familiarity with computer software and POS systems.
• Leisure industry experience is desirable.
• Current First Aid Certificate (Workplace Level 2) is preferred.
• Current CPR Certificate is preferred.
• Blue card (Working with Children) is desirable.

Responsibilities

• Provide excellent customer service to members and guests.
• Handle cash and operate POS systems accurately.
• Inform and sell memberships to customers as needed.
• Promote and book centre services and programs.
• Develop and maintain good relations with customers.
• Promote positive public relations at all times.
• Open/close the centre following security and safety procedures.

Skills

Positive attitude

Friendly demeanor

Energetic work style

Team player

Tools

POS systems

Computer literacy

Job description

Belgravia Leisure is recruiting for a Customer Service Officer at the Redcliffe War Memorial Swimming Pool. You will deliver first-class service to members and casual users, handling reception duties and membership inquiries in a busy aquatic facility.

Weekend and evening availability is required, with casual hours. Prior experience in the leisure sector is beneficial, and candidates should be comfortable operating POS systems and handling cash.