Guest Experience Officer (Casual) – Aquatic Centre

Belgravia Leisure; Redcliffe; On-site; AUD 34,000 - 44,000; Part time

Job summary

Belgravia Leisure is seeking a friendly Guest Experience Officer for the Redcliffe War Memorial Swimming Pool. The role covers reception, merchandising and sales to members, casual users and prospective new members in line with operating procedures.

Weekend and evening shifts on a rotating schedule are required; knowledge of the aquatic industry is a plus, and there is free facility access and career development within Belgravia Leisure.

Qualifications

• Previous customer service experience preferred.
• Current First Aid Certificate (Workplace Level 2) and CPR required.
• Blue card holders preferred.
• Knowledge of the Aquatic Industry is a benefit.

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone.
• Apply sound cash handling principals and use of POS systems.
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews.
• Promote the centres services and programs to customers and accept customer bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and exercise good public relations at all times.
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Customer service

Communication

Computer literacy

Leisure industry experience

Tools

POS systems

Software packages

Job description

Belgravia Leisure is seeking a friendly Guest Experience Officer for the Redcliffe War Memorial Swimming Pool. The role covers reception, merchandising and sales to members, casual users and prospective new members in line with operating procedures.

Weekend and evening shifts on a rotating schedule are required; knowledge of the aquatic industry is a plus, and there is free facility access and career development within Belgravia Leisure.