Guest Experience Lead — Front Office & Team Growth

Ibis Styles; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

ibis Styles Sydney Central is seeking an energetic Assistant Front Office Manager to lead by example and elevate guest experiences across every touchpoint.

You will mentor the Front Office team, oversee rostering and training, partner with the Operations Manager to uphold brand standards, and deliver memorable service in a fast-paced hotel environment. This role rewards teamwork, hospitality excellence, and a proactive approach to guest satisfaction.

Qualifications

• Experience leading Front Office teams in hospitality.
• Strong guest-service orientation and communication skills.
• Ability to mentor and develop staff, with focus on rostering and training.

Responsibilities

• Lead Front Office team to deliver exceptional guest experiences.
• Oversee day-to-day operations, rostering and training.
• Collaborate with Operations Manager to uphold brand standards and service quality.

Skills

Leadership

Guest service

Team mentoring

Roster management

Training

Job description

ibis Styles Sydney Central is seeking an energetic Assistant Front Office Manager to lead by example and elevate guest experiences across every touchpoint.

You will mentor the Front Office team, oversee rostering and training, partner with the Operations Manager to uphold brand standards, and deliver memorable service in a fast-paced hotel environment. This role rewards teamwork, hospitality excellence, and a proactive approach to guest satisfaction.