Guest Experience Lead: Front Office & F&B (Dual Role)

Stamford Hotels & Resorts; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Ongoing training and development

Complimentary staff meals during rosta

Employee discounts on dining

Inclusive and collaborative workplace

Work at a leading five-star hotel

Job summary

Stamford Plaza Melbourne is seeking enthusiastic Front Office Representatives and Food & Beverage Attendants to join our luxury hotel team. This unique dual-role position covers two key departments, offering variety and valuable guest service experience across both Front Office and F&B.

You will welcome guests, assist with check-in/check-out, and deliver food and beverage service across our dining venues, events, and room service.

Qualifications

• Experience in hospitality or customer-facing roles.
• Strong communication and interpersonal skills.
• Positive, energetic and professional attitude.
• RSA certificate or willingness to obtain.

Responsibilities

• Welcome guests and provide exceptional customer service at every interaction.
• Deliver efficient and professional check-in and check-out experiences.
• Respond to guest enquiries and coordinate guest requests with relevant departments.
• Serve food and beverages in the restaurant, bar, room service and conference and events areas.
• Prepare and reset restaurant and function spaces to the highest standard.
• Process guest payments accurately and in accordance with hotel procedures.
• Promote hotel facilities, dining experiences and special offers.
• Maintain accurate guest information and reservations where required.
• Maintain high standards of cleanliness, presentation and professionalism.
• Work collaboratively with Front Office, Kitchen and Food & Beverage teams to deliver seamless guest experiences.

Skills

Customer service

Communication skills

Flexibility

RSA certificate

Tools

Opera PMS

Job description

Stamford Plaza Melbourne is seeking enthusiastic Front Office Representatives and Food & Beverage Attendants to join our luxury hotel team. This unique dual-role position covers two key departments, offering variety and valuable guest service experience across both Front Office and F&B.

You will welcome guests, assist with check-in/check-out, and deliver food and beverage service across our dining venues, events, and room service.