Guest Experience Associate - Front Office & F&B

Stamford Plaza Brisbane; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Ongoing training and professional dev.

Complimentary staff meals during ro活动

Employee food and beverage discounts

Supportive, inclusive workplace

Work in Melbourne's leading five-star"

Job summary

Stamford Plaza Melbourne is seeking enthusiastic, customer-focused Front Office Representatives / Food & Beverage Attendants to join our team in a unique dual-role position. This exciting opportunity lets you work across Front Office and Food & Beverage, gaining valuable experience while delivering exceptional service throughout the guest journey.

If you’re looking for variety, enjoy working with people, and thrive in a fast-paced luxury hotel environment, we’d love to hear from you.

Qualifications

• Experience in hospitality, customer service, Front Office or Food & Beverage preferred.
• RSA certificate or willingness to obtain.
• Experience using Opera PMS is advantageous.
• Full Australian working rights.

Responsibilities

• Welcome guests and provide exceptional customer service at every interaction.
• Deliver efficient and professional check-in and check-out experiences.
• Respond to guest enquiries and coordinate guest requests with relevant departments.
• Serve food and beverages in the restaurant, bar, room service and conference and events areas.
• Prepare and reset restaurant and function spaces to the highest standard.
• Process guest payments accurately and in accordance with hotel procedures.
• Promote hotel facilities, dining experiences and special offers.
• Maintain accurate guest information and reservations where required.
• Maintain high standards of cleanliness, presentation and professionalism.
• Work collaboratively with Front Office, Kitchen and Food & Beverage teams to deliver seamless guest experiences.
• Comply with all hotel policies, food safety requirements and workplace health and safety procedures.

Skills

Hospitality experience

Customer service

Communication skills

Organisational skills

Flexibility

RSA certificate

Opera PMS

Tools

Opera PMS

Job description

Stamford Plaza Melbourne is seeking enthusiastic, customer-focused Front Office Representatives / Food & Beverage Attendants to join our team in a unique dual-role position. This exciting opportunity lets you work across Front Office and Food & Beverage, gaining valuable experience while delivering exceptional service throughout the guest journey.

If you’re looking for variety, enjoy working with people, and thrive in a fast-paced luxury hotel environment, we’d love to hear from you.