Guest Experience Host & Face to Face Lead Generator

Travel + Leisure Co.; Dinner Plain; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Global hotel discounts

Learning platform access

Rewards program

Inclusive work culture

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host/Face-To-Face Lead Generator at our resort in Dinner Plain, Victoria.

This part-time role guarantees at least 22.5 hours per week and focuses on welcoming guests, handling front desk duties, and generating sales appointments during stays. You will meet Tour qualification standards, greet and assist guests, provide local information, and support club presentations.

Responsibilities

• Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
• Performance Targets: Meet monthly tour budgets and other key performance indicators.
• Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.
• Guest Concierge: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
• Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

Skills

Guest service

Sales generation

Front desk operations

Greeting & assistance

Job description

Guest Experience Host & Face to Face Lead Generator

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

About the Role

Join our team as a Guest Experience Host/Face-To-Face Lead Generator, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

This is a part time role with at least 22.5 hours guaranteed per week!

What You Will Be Doing as the Guest Experience Host/Face-To-Face Lead Generator:

• Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
• Performance Targets: Meet monthly tour budgets and other key performance indicators.
• Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.
• Guest Concierge: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
• Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

What's In It For You:

• Skills Development: Build your skills and expertise to reach your full potential and achieve your personal goals.
• Exclusive Perks: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
• Continuous Learning: Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
• Recognition and Rewards: Benefit from personalised reward and recognition programs, celebrating your contributions to our team's success.
• Vibrant Environment: Work in a dynamic and supportive environment that values diversity and inclusion.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ********@travelandleisure.com, including the title and location of the position for which you are applying.