Guest Experience Host

APVC Holdings Pty Ltd; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Global discounts on accommodation andD

Learning platform access

Recognition programs

Diversity & inclusion

Job summary

Travel + Leisure Co. through Accor Vacation Club on the Gold Coast invites you to join as a Guest Experience Host. You will enhance guest stays by delivering exceptional front desk service and seamless operations, helping the team create memorable experiences for travelers.

You’ll greet guests, assist with information and bookings, schedule Member Updates or Club presentations, and support tour qualification efforts. A vibrant, inclusive workplace and opportunities for growth await.

Qualifications

• Excellent communication skills (verbal & written).
• Exceptional customer service and problem-solving skills.
• Knowledge of sales techniques and ability to build rapport with strong resilience.
• Computer literate; previous PMS experience is a plus.
• Positive attitude, determination, and results-driven approach.

Responsibilities

• Front Desk Operations: greet and register members/guests, provide local information, complete paperwork, use communication equipment.
• Guest Assistance: pre-call, greet, welcome guests, room escorts, porter service, follow-up calls, tourist information/bookings.
• Sales Appointment Generation: schedule onsite guests for Member Updates or Club presentations during their stay.
• Performance Targets: meet monthly tour budgets and other KPIs.
• Tour Generation: assist in ensuring prospects meet tour qualification specifications.

Skills

Communication skills

Customer service

Sales techniques

PMS experience

Positive attitude

Tools

PMS software

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

About the Role

Join our team as a Guest Experience Host, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

What You Will Be Doing

• Front Desk Operations: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
• Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.
• Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
• Performance Targets: Meet monthly tour budgets and other key performance indicators.
• Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.

What's In It For You

• Skills Development: Build your skills and expertise to reach your full potential and achieve your personal goals.
• Exclusive Perks: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
• Continuous Learning: Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
• Recognition and Rewards: Benefit from personalized reward and recognition programs, celebrating your contributions to our team's success.
• Vibrant Environment: Work in a dynamic and supportive environment that values diversity and inclusion.

Your Skills and Experience Include

• Excellent communication skills (verbal & written).
• Exceptional customer service and problem-solving skills.
• Knowledge of sales techniques and ability to build rapport with strong resilience.
• Computer literate; previous PMS experience is a plus.
• Positive attitude, determination, and results-driven approach.

Join us on this exciting journey as we redefine excellence in guest experience and create unforgettable memories for our customers.

Accor Vacation Club is committed to fostering a diverse & inclusive culture. We believe in equal opportunities and are dedicated to creating a workplace where individuals are valued, supported, and celebrated for the unique talents and perspectives they bring to our team.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.

We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.

Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year.

We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.