Guest Experience Host – Cinema & Events

EVT Limited; Brisbane; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Discounts on entertainment

Travel experiences across AU & NZ

Day-one perks and benefits

Job summary

EVT Limited in Brisbane is seeking a customer service superstar to welcome guests and ensure memorable cinema experiences from arrival to departure. You’ll respond to enquiries, resolve concerns with empathy, and help maintain spotless foyers and cinemas.

You will work with a friendly team, staying adaptable in a fast-paced environment, and bring a genuine passion for service. This role offers day-one perks and a culture focused on guest happiness across Australia and New Zealand.

Qualifications

• A genuine passion for customer service and creating positive experiences for people.
• A friendly, approachable, and professional attitude when interacting with others.
• Strong communication skills and the confidence to engage with a diverse range of customers.
• A team-first mindset, with a willingness to support others and contribute to a positive workplace culture.
• The ability to remain adaptable, solutions-focused, and customer-centric in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service to every guest, creating memorable cinema experiences from arrival through to departure.
• Proactively assist customers, respond to enquiries, and resolve concerns with professionalism, empathy, and a positive attitude.
• Maintain exceptional presentation standards across cinemas, foyers, and guest facilities, ensuring every space is clean, welcoming, comfortable, and ready to deliver an outstanding cinema experience.
• Work collaboratively with others to create a positive team atmosphere

Skills

Customer service passion

Friendly attitude

Strong communication

Team player

Adaptable

Job description

EVT Limited in Brisbane is seeking a customer service superstar to welcome guests and ensure memorable cinema experiences from arrival to departure. You’ll respond to enquiries, resolve concerns with empathy, and help maintain spotless foyers and cinemas.

You will work with a friendly team, staying adaptable in a fast-paced environment, and bring a genuine passion for service. This role offers day-one perks and a culture focused on guest happiness across Australia and New Zealand.