Cinema Guest Experience Specialist

EVT Limited; Sydney; On-site; AUD 32,000 - 39,000; Full time

Job summary

EVT Limited in Sydney is seeking a Customer Service focused Cinema Worker Level 2 to support daily operations of a busy cinema complex. You will provide high-quality customer interactions, manage ticketing and food/beverage service, and assist with campaigns and safety procedures.

Responsibilities include opening/closing duties, maintaining clean work areas, handling cash with accuracy, and collaborating with team members to ensure a positive experience for every patron.

Qualifications

• Competent in basic Maths and English.
• Experience with cash handling and customer service is preferred.
• Ability to follow procedures and maintain high service standards.

Responsibilities

• Deliver consistently high customer service to cinema patrons.
• Handle minor customer feedback and resolve issues promptly.
• Contribute to cinema campaigns and health and safety procedures.
• Perform opening, closing and shift changeover procedures accurately.
• Maintain cleanliness and presentation of work areas and assets.
• Monitor and report issues with cinema equipment and assets.
• Support stock control, product presentation and till balance.

Skills

Basic maths

Cash handling

Customer service

English proficiency

Tools

Register system

Ticketing systems

Job description

EVT Limited in Sydney is seeking a Customer Service focused Cinema Worker Level 2 to support daily operations of a busy cinema complex. You will provide high-quality customer interactions, manage ticketing and food/beverage service, and assist with campaigns and safety procedures.

Responsibilities include opening/closing duties, maintaining clean work areas, handling cash with accuracy, and collaborating with team members to ensure a positive experience for every patron.