Cinema Guest Experience Specialist

Event Cinemas; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Day-one perks

Employee discounts on entertainment &旅

Job summary

Event Cinemas in Brisbane is seeking a customer service superstar to deliver memorable cinema experiences from arrival to departure. You’ll proactively assist guests, respond to inquiries, and help maintain a welcoming, spotless venue.

Join a team that values a friendly, can-do attitude, clear communication, and a collaborative culture. Training starts day one with perks that make it easy to shine both at work and in the community.

Qualifications

• A genuine passion for customer service and creating positive experiences for people.
• A friendly, approachable, and professional attitude when interacting with others.
• Strong communication skills and the confidence to engage with a diverse range of customers.
• A team-first mindset, with a willingness to support others and contribute to a positive workplace culture.
• The ability to remain adaptable, solutions-focused, and customer-centric in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service to every guest, creating memorable cinema experiences from arrival through to departure.
• Proactively assist customers, respond to enquiries, and resolve concerns with professionalism, empathy, and a positive attitude.
• Maintain exceptional presentation standards across cinemas, foyers, and guest facilities, ensuring every space is clean, welcoming, comfortable, and ready to deliver an outstanding cinema experience.
• Work collaboratively with others to create a positive team atmosphere

Skills

Customer service

Communication skills

Teamwork

Adaptability

Customer-centric

Job description

Event Cinemas in Brisbane is seeking a customer service superstar to deliver memorable cinema experiences from arrival to departure. You’ll proactively assist guests, respond to inquiries, and help maintain a welcoming, spotless venue.

Join a team that values a friendly, can-do attitude, clear communication, and a collaborative culture. Training starts day one with perks that make it easy to shine both at work and in the community.