Event Cinemas Cairns - Frontline Team Member

EVT Limited; Cairns Regional; On-site; AUD 30,000 - 36,000; Part time

Benefits offered by this job

Employee discounts

Day-one perks

Job summary

EVT Limited is seeking a customer service oriented team member for Event Cinemas Cairns. You will contribute to daily operations, deliver exceptional customer experiences, and support the cinema's high standards across three Cairns locations.

You will handle registers, ticketing, and routine food/beverage service, while maintaining hygiene and safety. RSA qualifications may be required, and induction will be provided.

Qualifications

• Experience in customer service preferred.
• Certain roles may require RSA qualifications.
• Induction and training completed to perform duties.

Responsibilities

• Provide exemplary customer service and assist patrons.
• Operate registers and ticketing systems; handle cash operations.
• Prepare food and beverages to a high standard.
• Maintain cleanliness and ensure safety across the venue.
• Assist team to deliver a positive cinema experience.

Skills

Customer service

Cash handling

Ticketing systems

Food & beverage service

Teamwork

Hygiene

Tools

POS systems

Job description

Event Cinemas sets itself apart with a world of entertainment experiences under one roof. From setting the global standard in premium cinema to creating playful, welcoming spaces, we’re always evolving to delight our customers. We're all about making our customers’ day with a friendly, can-do approach going the extra mile, every time. If you too are a customer service superstar, then we want to hear from you!

Event Cinemas is part of EVT, one of Australasia’s market-leading experience creators, offering careers that can take youwhereveryou want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game.It’swhy we all call ourselvesDaymakers- because each day is a chance to add the wow factor for ourcustomers andcontinually grow in our own careers.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Position Overview:

Become part of the Event Cinemas Cairns team at our three locations - Cairns Central, Earlville and Smithfield.

About the role:

• Contribute to daily operations, upholding standards and pursuing best practice
• Subject to knowledge and skill at this level, a frontline team member may operate flexibly as required between work areas
• Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard
• A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level

Key responsibilities:

• Complete duties as per standard operating procedures
• Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
• Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience
• Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
• Maintain product stock levels and presentation, in accordance with planograms where applicable.
• Operate registers, ticketing systems and undertake cash handling
• Assist fellow employees as needed, fostering a cooperative and supportive work environment.
• Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
• Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex
• Queue management and crowd control including allocated seating management.
• Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issuesas appropriate to skill and knowledge at this level.
• Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
• Lost property maintenance
• Follow Workplace Health and Safety policies and procedures including emergency procedures
• Attend and complete all mandatory training sessions as designated by EVT
• RSA Qualifications as required

Love catching the latest movies, dining at trendy restaurants, staying in incredible hotels,or even hittingthe slopes at Thredbo? Well,you'reabout to. EVT Perks offer a range of always-on discountsonouramazing entertainment and travelexperiences across Australia and New Zealand. Best of all, theseperksare available toevery EVT employee, including casual employees, starting from day one.

JoinEvent Cinemas and become an EVT experience creator, opportunity taker, the ultimateDaymaker. Join and make a positive impact on our people, communities, and environmentevery day.