Guest Experience Host Sydney, AU

Merlin Entertainments; Sydney; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Free entry to Merlin attractions world

Guaranteed hours

Career development opportunities

Fun, supportive and inclusive team

Sydney Tower Eye experience

Job summary

Merlin Entertainments is seeking Seasonal Part-Time Guest Experience Hosts for Sydney Tower Eye through March 2027. This frontline role involves welcoming guests, assisting with ticket scanning, handling queues, retail and F&B service, and delivering exceptional experiences for thousands of visitors daily.

Ideal candidates are energetic, customer-focused, reliable and flexible, with strong communication and teamwork skills. Weekend, evenings and public holidays availability is required.

Qualifications

• Loves providing outstanding customer service
• Thrives in a fast-paced environment
• Energetic, reliable and flexible
• Strong communication skills
• Enjoys working as part of a team
• Available to work weekends, evenings and public holidays

Responsibilities

• Greet guests and provide warm welcome at Sydney Tower Eye
• Support attraction operations and manage guest flow
• Assist with ticket scanning and admissions
• Support retail and food & beverage service
• Help create memorable moments for thousands of visitors daily

Skills

Customer service

Communication

Team player

Energetic

Flexible

Reliability

Job description

What you'll bring to the team

Ready to create unforgettable experiences at Sydney's most iconic attraction?

We're looking for enthusiastic and guest-focused Seasonal Part-Time Guest Experience Hosts to join the team at Sydney Tower Eye through to March 2027. In this varied frontline role, you'll help deliver exceptional experiences across admissions, the Observation Deck, SKYWALK, retail, food & beverage and guest engagement areas.

About the Role:

As a Guest Experience Host, no two days are the same. You'll welcome guests, support attraction operations, manage queues, assist with ticket scanning, retail and food service, and help create memorable moments for thousands of visitors each day.

About You:

We're looking for someone who:

• Loves providing outstanding customer service
• Thrives in a fast-paced environment
• Is energetic, reliable and flexible
• Has strong communication skills
• Enjoys working as part of a team
• Is available to work weekends, evenings and public holidays

What We Offer:

• Part-time contract with guaranteed hours
• Free entry to Merlin attractions worldwide
• Career development opportunities
• A fun, supportive and inclusive team environment
• The opportunity to work at one of Sydney's most recognised attractions

About Us:Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We're the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and theWILDLIFE Conservation Fund.So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you!

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.

Pay Range

Competitive