Guest Experience Host

Sea Life; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Free entry to Merlin attractions

Career development opportunities

Team oriented environment

Job summary

Merlin Entertainments’ Sydney Tower Eye is seeking enthusiastic Seasonal Part-Time Guest Experience Hosts to deliver exceptional experiences across admissions, the Observation Deck, SKYWALK, retail, food & beverage and guest engagement areas.

You will welcome guests, manage queues and assist with operations while providing outstanding service in a fast-paced environment. Weekend, evening and public holiday availability is essential to join this team.

Qualifications

• Customer service oriented
• Able to thrive in a fast-paced setting
• Energetic, reliable and flexible
• Strong communication skills
• Enjoys working as part of a team
• Available weekends, evenings and public holidays

Responsibilities

• Welcome guests and support attraction operations
• Assist with ticket scanning, admissions and queues
• Support retail and food service
• Contribute to memorable guest experiences for thousands daily

Skills

Customer service

Fast-paced environment

Energetic and reliable

Strong communication

Team player

Weekend/evenings/holidays

Job description

What you'll bring to the team

Ready to create unforgettable experiences at Sydney’s most iconic attraction?

We're looking for enthusiastic and guest-focused Seasonal Part-Time Guest Experience Hosts to join the team at Sydney Tower Eye through to March 2027. In this varied frontline role, you'll help deliver exceptional experiences across admissions, the Observation Deck, SKYWALK, retail, food & beverage and guest engagement areas.

About the Role:

As a Guest Experience Host, no two days are the same. You'll welcome guests, support attraction operations, manage queues, assist with ticket scanning, retail and food service, and help create memorable moments for thousands of visitors each day.

About You:

We're looking for someone who:

• Loves providing outstanding customer service
• Thrives in a fast-paced environment
• Is energetic, reliable and flexible
• Has strong communication skills
• Enjoys working as part of a team
• Is available to work weekends, evenings and public holidays

What We Offer:

• Part-time contract with guaranteed hours
• Free entry to Merlin attractions worldwide
• Career development opportunities
• A fun, supportive and inclusive team environment
• The opportunity to work at one of Sydney's most recognised attractions

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.

Pay Range

Competitive