Guest Experience Host

Travel-Leisure-Co; Gold Coast City; On-site; AUD 52,000 - 76,000; Full time

Job summary

Travel + Leisure Co. on the Gold Coast is seeking a Lead Generator who blends hospitality with proactive lead generation and on-site marketing.

You’ll welcome guests, build rapport, identify sales opportunities, and secure livestream or in-person tour bookings across multiple sites. Ideal candidates have experience in hospitality, customer service and face-to-face sales, with a sales-driven mindset and strong communication skills.

Qualifications

• Experience in hospitality, customer service, lead generation, promotional marketing, or face-to-face sales.
• Strong communication and relationship-building skills.
• Sales-driven mindset and ability to meet targets.

Responsibilities

• Welcome guests at the front desk and register them.
• Engage guests face-to-face or by phone to generate leads.
• Book livestream or in-person tour bookings.
• Meet lead generation and conversion KPIs.
• Work across multiple Gold Coast sites.

Skills

Hospitality experience

Lead generation

Customer service

Communication

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.As a Lead Generator, you'll combine front-of-house hospitality with proactive lead generation and on-site marketing. You'll welcome guests, build meaningful rapport, identify sales opportunities, and generate qualified leads by booking guests into livestream or in-person sales tours.What You'll DoWelcome and register owners and guests at the front deskEngage guests face-to-face or by phone to build rapport, generate quality leads, and secure livestream or in-person tour bookingsProactively identify and qualify prospective customers for the Sales teamBook appointments for livestream and in-person Sales CentresPromote the benefits of the Travel & Leisure community and create interest in our vacation ownership productsWork closely with Resort Operations and Sales teams to deliver a seamless guest journeyMeet individual and team lead generation, booking, and conversion KPIsComplete required system updates and paperworkWeekend and public holiday availability is required, along with the ability to work across multiple Gold Coast sites.What You'll BringExperience in hospitality, customer service, lead generation, promotional marketing, or face-to-face salesStrong communication and relationship-building skills, with confidence engaging guests in personA sales-driven mindset with the ability to identify opportunities and influence outcomesA positive, energetic, and self-motivated approachProfessional presentation and strong attention to detailAbility to work flexible shifts including weekends and public holidaysAbility to work across multiple Sales sites on the Gold CoastHow You'll Be RewardedAttractive incentive and recognition programCareer growth within a global, values-driven organisationProfessional development opportunitiesDiscounted stays across Australia, Fiji, and New ZealandWhy You'll Love ItThis role is ideal if you enjoy guest interaction, performance targets, and face-to-face marketing, with exposure to livestream sales environments.Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.