Guest Experience Front Desk Specialist

G'day Group; The Barossa Council; On-site; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Discounted accommodation

G’day Rewards discounts

Service recognition awards

Employee Assistance Program

Internal promotions

Job summary

G’day Group is seeking a Front Office Receptionist to be the welcoming face of our park network. You will deliver a high standard of guest service, handle check-ins and check-outs, and manage reservations using our park booking system.

You will collaborate with housekeeping, share local information with guests, and handle daily admin tasks while maintaining excellent relationships with park teams, residents and visitors.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential.

Responsibilities

• Providing a high standard of customer service.
• Processing guest check-ins and outs.
• Accurately using the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track readiness of accommodation.
• Supply guests information regarding property and local areas of interest.
• Completing the day-to-day office administration.
• Maintain excellent relationships with the park teams, residents and guests.

Skills

Front Office experience

Guest experience

RMS knowledge

Communication skills

Cash handling

Organisational skills

Positive attitude

Weekend/evening flexibility

Driver's licence

Tools

RMS or Reservation Booking System

Job description

G’day Group is seeking a Front Office Receptionist to be the welcoming face of our park network. You will deliver a high standard of guest service, handle check-ins and check-outs, and manage reservations using our park booking system.

You will collaborate with housekeeping, share local information with guests, and handle daily admin tasks while maintaining excellent relationships with park teams, residents and visitors.