Guest Experience & Front Desk Specialist

Hilton; Perth; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Uniform provided and laundered

Complimentary meals on duty

Hilton Team Member Travel Program (dis

Discounted hotel stays

Wellbeing initiatives

Fitness perks

Job summary

Hilton's Parmelia Hilton Perth is seeking a friendly Guest Service Agent to welcome guests, manage check-ins/outs, and address inquiries at a busy Perth property. RSA, Australian working rights, and the ability to work nights, weekends and holidays are required.

Bring strong communication, English proficiency, and a team-oriented attitude to deliver memorable experiences while enjoying Hilton’s global development opportunities and team benefits.

Qualifications

• Minimum of 6 months of full Australian Working rights (sponsorship is not offered).
• Physically based in the Perth Metropolitan Area or willing to relocate (no relocation allowance is offered).
• Valid Responsible Service of Alcohol (RSA) certificate.
• Previous experience in a guest service or front office role within hospitality.
• Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
• Proficiency in hotel property management systems (PMS) and general front office procedures.
• Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A positive attitude and a genuine passion for providing exceptional guest service.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Skills

Guest service

Communication

Interpersonal skills

Multitasking

English proficiency

Education

RSA certificate

Tools

PMS (Property Management System)

Job description

Hilton's Parmelia Hilton Perth is seeking a friendly Guest Service Agent to welcome guests, manage check-ins/outs, and address inquiries at a busy Perth property. RSA, Australian working rights, and the ability to work nights, weekends and holidays are required.

Bring strong communication, English proficiency, and a team-oriented attitude to deliver memorable experiences while enjoying Hilton’s global development opportunities and team benefits.